American Income Life: AO

•	Head of the HR department
•	Recruited and hired employees.
•	Assisted with the onboarding process of new hires within the company such as recruiting and screening
•	Mentored new hires, resulting in stronger staff development and increased productivity.
•	Collaborated with senior management and performed helpful tasks, including benefits analysis, action planning, and big-picture data capturing.
•	Liaised between multiple business divisions
•	Led weekly and biweekly recruiting meetings with multiple different departments 
•	Created a new recruiting strategy that increased employee count
•	Manage and run multiple LinkedIn profiles for leadership and recruiting purposes.

Human Resources Director

Anthem, Inc.

• Design and implementation of training and development for benefits, claims, and call etiquette.
• Coach and provided routine performance evaluations for 20+ associates.
• Solve customer inquiry professionally on escalated calls from associates 
• Created multiple OneNote resources for Associates, Operation Experts, and Mangers to use daily.

Operation Expert

• Manage inbound calls, chats, emails for clients regarding health insurance plans but not limited to Claims, benefits, and appeals. 
• Subject matter expert in maternity benefits for the account. 
•Dedicated to Google accounts.

Customer Service Associate

• Manage inbound calls regarding members' questions on their health insurance information including, but not limited to Claims, benefits, appeals, and spending accounts for West Traditional Accounts. 
• Subject matter expert on CDHP (Consumer Directed Health Plans) account.
• Mentor new hires

Customer Care Representative I

Customer Care Representative

Presbyterian/St. Luke's Medical Center

•	Document patients’ cardiac rhythm in a clear/concise manner
•	Collaborate with nursing staff regarding any changes to patients' cardiac rhythms
•	Perform Electrocardiograms on inpatients patients
•	Respond to rapid responses and code blue situations
•	Supervise triage of monitors based on the hospital’s census

Telemetry Tech

Denver Health

• Perform Electrocardiograms on inpatients and emergency room patients
• Respond to rapid responses, code blue, and trauma alert situations
• Schedule patients for holter monitors
• Compose reports on holter monitors after completed time

Electrocardiograph Tech

Hoag Hospital

•	Monitored patients’ cardiac rhythm in a clear/concise manner
•	Update staff of any changes and utilize strong communication skills to convey information
•	Assist with administrative duties to help ensure smooth workflow

Mount Vernon Athletic Club

• Interview and hire candidates
• Develop scheduling, training, and performance for 10 associates 
• Sale over 100+ memberships to new and renewing members 
• Train new employees 
• Maintain customer service relationship addressing customer needs and resolving concerns
• Assist in making flyers and email promotion flyers.
• Order products for front desk associates to sell.

Client Coordinator / Front Desk Supervisor

• Maintain customer service relationship addressing customer needs and resolving concerns 
• Check-in members to use the gym
• Create reservations for the tennis courts, massage therapy, tanning booth, and aesthetician. 
• Manage front end sales and register during shift

Front Desk Staff

MedStar Washington Hospital Center

• Monitor and document patients’ cardiac rhythm in a clear/concise manner
• Collaborate with the nursing staff of any changes to patients' cardiac rhythms
• Perform Electrocardiograms on inpatient patients 
• Supervised triage of monitors based on the census of the hospital 
• Respond to rapid responses and code blue situations

Howard University Hospital

• Document patients’ cardiac rhythm in a clear/concise manner
• Collaborate with nursing staff regarding any changes to patients' cardiac rhythms
• Perform Electrocardiograms on inpatients patients
• Respond to rapid responses and code blue situations
• Assist in cleaning and rotating patients as needed

Cromwell and Nelson PA

• Manage medical record requests from patients
• Answer phones
• Schedule patients for appointments
• Billing and coding for the practice

Front Office / Medical Records

West Anaheim Medical Center

• Monitored patients’ cardiac rhythm in a clear/concise manner
• Update staff of any changes and utilize strong communication skills to convey information
• Assist with administrative duties to help ensure smooth workflow
• Check out Pagers to staff at the start and end of shifts.

Telemetry Technician

For several years, I have been working to push past my chronic health problems. After being knocked down with countless appointments to manage, I am currently taking the time to prioritize my well-being. 
This means that my page will be grossly inactive as I navigate the world of chronic illness and being disabled.

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Barbara Masters's Linkedin Analytics

Barbara Masters

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Barbara Masters

Want to drive more opportunities from LinkedIn?

Barbara Masters's Linkedin Analytics