Hepsiburada

Jira Admin

Gözen Digital Aviation

• Analyzing customer needs, creating the necessary project, flow, screen, custom field designs, and definitions by adapting these needs to Jira.
• Management and configuration of JIRA and other Atlassian products (Confluence, Bitbucket, Atlassian Access).

• Creating new user accounts in Active Directory, managing accounts such as Access permissions, new email etc.
• Traveling to Gözen holding’s several offices in Turkey and abroad such as Adana, İzmir, Ankara, Dalaman, Bodrum, Brussels providing on-site support for our clients.

System Support Specialist

Freebird Airlines

• Responsible for all workstations, computers and smart devices setup for all Antalya (Antalya Airport / Freebird Main Office / IFTC Simulation Center) -based employees
• Providing assistance to Safeq PrinterLogic setup and configuration which was rolled out to entire company
• Creating new user accounts in Active Directory, managing accounts such as Access permissions, new email etc.
• Troubleshoting and maintaining Barco ClickShare Teleconference and projectors in conference rooms.
• Traveling to Gözen holding’s several offices in Turkey and abroad such as Adana, İzmir, Ankara, Dalaman, Bodrum, Brussels providing on-site support for our clients.

• Planning, developing, installing, configuring, supporting and optimizing a mobile infrastructure.

MDM Admin

Antalya Kurumsal Hizmetler A.Ş.

• Carrying out user administration and set up.
• Creating and maintaining email profiles for users.
• Using remote control software tools to provide fault resolution and diagnosis.
• Creating and administrating Microsoft Exchange email accounts. Responsible for supporting: Windows Families / Office Families, Windows Server, Active Directory management Exchange 2010, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.

System & Network Specialist

Vodam Telekominikasyon A.Ş. & Vodam Fibernet A.Ş.

• Providing 1st line technical support, answering support queries via phone & email, to all Vodafone seller.
• Diagnosis of desktop, application, networking and infrastructure issues.
• Troubleshooting PC’s, laptops and mobile devices.
• Working closely with software suppliers to resolve operational issues.

System Support Staff

I have been working on IT enterprise applications management and JIRA & Confluence.

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