Uniwersytet WSB Merito Wrocław

Wykładowca

Ads Check

Specjalista Google Ads & Google Analytics

Majorel

Customer Service Representative
• Providing high-quality online customer service via phone, chat, and email
- Official Google Ads Support

• Delivering efficient troubleshooting and query resolution
• Collaborating with other departments to resolve customer escalations within the agreed timeline
• Meeting deadlines with a fast-paced environment
• Participating in on-going product training and process upskilling

Workflow Lead
• Presenting reports to the management team
- creation of a tool reporting employee productivity (daily, weekly, monthly)
• Responsible for daily workflow processes
- creating a work schedule
- assigning tasks to employees
- analyzing workload volumes and adjusting workflow processes accordingly
• Responsible for new hires ramp up process
• Training agents for the Workflow Lead position
• Conducting WFL training for new employees

Soft skill Lead
• Acting as the first point of contact to manage employees issues and challenges
• Providing 1:1s to improve agents’ performance and increase their efficiency
• Conducting Soft skill training for new employees

Senior Customer Service Representative

•    Provide high-quality online customer service via phone, chat, and email that exceeds the customers’ expectations
•    Deliver efficient troubleshooting and query resolution
•    Assist customers with account optimization through various communication channels including social networks
•    Upsell additional product features to existing B2B customers
•    Identify, qualify and overcome customer objections
•    Ability to research and develop knowledge of customers products and services
•    Collaborate with other departments to resolve customer escalations within the agreed timeline
•    Meet deadlines with a fast-paced environment
•    Use initiative for identifying trends and/or process improvements
•    Participate in on-going product training and process upskilling
•    Gain in-depth knowledge and understanding of all online advertising services including PPC, Maps,  Analytics, Shopping and Search

Customer Service Representative

Sotima

• Market analysis
• Creating commercial offers for the client
• Sales improvement activities
• Preparation of promotional materials
• Implementation of sales plans
• Acquiring new customers
• Maintaining lasting contacts with existing clients
• Creating a database
• Receiving and recording orders
• Preparation of order confirmations
• Invoicing sales
• Service for individual clients
• Inventory monitoring, permanent warehouse control
• Active contribution in creating a good company image

Taplio

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Bartosz Tarnopolski

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