Nesma Airlines

-Revise the commercial Schedule and make sure that all flights are updated on the system.
-Handle Flights cancellation and time change and arrange the alternative flights for the passengers.
- Solve GDS Errors
-Create Users on the company portal for travel agents

Senior CRC Specialist 

FlyEgypt

▪️Make Full reservation and ticketing procedures on Avtra PSS system.

▪️Respond to emails with reservation information, confirmation, and additional details.

▪️operating a computerized airline reservation and call center systems.

▪️Generate and follow up PAYFORT invoices / payment methods to deal with any issues concerning the web users booking.

▪️Handling Time change / Flight cancellations by mail / calls for travel agencies and passengers. 

▪️Group’s reservation including (Umrah / Domestic / Labour) groups.

▪️Handle all incoming/outgoing calls of the call center (Sistel / Maqsam).

▪️Answer all customer enquiries professionally and effectively and assist customers in making, altering, or canceling reservations.

▪️Handle customer complaints, travel issues, or refund requests.

Reservation Specialist

Tathkarah

Create Travel Packages from A to Z

Flights, accomodations, transportation, car rental, cruise, trains, travel insurance, visa,
site registration, football tickets

Travel Consultant

Trend Agency 

Content Creator

Almosafer

◾	Handling customer inquiries ( Flight tickets issue , reissue and refund )
◾	Converting received calls into sales and delivering the best C-sat with FCR and meeting the account defined KPIs.
◾	Adhering to the communication process and maintain AHT , ATT , ASA & ACW and all other account set metrics.
◾	Achieving communicates return to Q, short answered calls, and abandoned percentage communicated targets.
◾	Achieving quality communicated targets.
◾	Raising the flag to the Team Leader on issues or concerns that require escalation.
◾	Contact with the airline’s hotline to follow up regarding any case facing the customer and investigate to identify the reason that leaded to customer disappointed.
◾	Advice the customer the best opportunities and choices for the flight according to the customer needs.
◾	After sales support, follow up with the customer if there any cancellation, refund or reissue case until the problem will be solved.

Flights Customer Support

Helen Holidays Egypt 

- Follow-up with hotels to update the rate daily.
-Update the rates on the company's system 
- occurs Daily report to the management .

Contracting Agent

Travwings

▪️Research, explore and study different travel destination options

▪️Research destination and travel prices, customs, weather conditions, reviews etc.

▪️Research and study clients’ specifications and wishes

▪️Suggest suitable travel options that best suite clients' needs

▪️Inform clients and provide useful travel material such as guides, maps and event programs

▪️Sells international and domestic travel   packages including cruises and hotels 

▪️Organizing travels from beginning to end, including tickets, accommodation and transportation

Travel Consultant Agent

High Tours

- Collaborate with the supervisor to promote the business on social media to attract customers 
- using market research information to guide decisions
- processes reservations by e-mail and telephone 
- Develop Tour Packages
- Modify Tour Packages
- Plan tours and builds up itineraries due to request (Duration and destination) day by day.
- Provide quotes and pricing for tours.
- Handle bookings for hotels, transportation ,restaurants, and sites of excursion.

Taplio

Basma Farouk 's Linkedin Analytics

Basma Farouk

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