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Bassam Khoreich's Linkedin Analytics

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Bassam Khoreich

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• Cisco Award ANZ #CustomerSuccess of the year 2018 winner • Cisco First NGFW #CustomerSuccess Public Reference story (Downer Group) • Cisco #CustomerSuccess APJC Champion of the year recognition - 1st CSM Certified Specialist • Leading NGFW ( Next Generation Firewall) and ISE ( Identity Service Engine)as a CSM SME in APJC • Cisco LaserSharp Award LAND winner #Customer4life • Leading by example and being a true Leader in the #CustomerSuccess Org recognition • Connecting NGFW Customers to technical Awareness campaign and workshops recognition • Leveraging Gainsight as a #CustomerSuccess Platform • Achieved and delivered quarterly on all KPI's ( Adopt & Expand) • Customer-Centric with an ability to establish trusted advisor relationships with business decision makers • More than 22 years of experience in the IT industry with Consulting and System engineering background • Adopt Agility that a customer can optimise new capabilities to accelerate business growth • Minimise the cost for a customer to adopt new capabilities • Map any technology and capabilities to business outcome • Manage the risk for a customer to realize the return on investment • Project and Product Management focusing on planning and execution through excellence in service delivery and customer Success • Ability to execute cross-functionally with technical and presales / sales skills and behavioral traits that ensures success to drive growth. This is achieved through a matrix model demonstrating strong interpersonal skills, internally when managing teams and externally when engaging with customers, value adding strategic advice aligned to customers’ business outcomes • Excellent Stakeholders management, communication, influencing and team leadership skills with ability to transfer the message to any audience • Formal qualifications up to Masters Level, including an MBA, Masters in Systems & Network Security and Masters in Telecommunications

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