Bayo Adeoshun's Linkedin Analytics

With over seven years of experience in customer success, I am passionate about helping clients achieve their goals and maximise their value from the products and services they use. As an Enterprise Customer Success Manager at Yotpo, a leading e-commerce marketing platform, I manage a portfolio of high-profile customers across the EMEA region, ensuring their satisfaction, retention, and growth. In my current role at Yotpo, I leverage my skills to build and maintain strong relationships with key stakeholders, identify and address their needs and challenges, and deliver tailored solutions that drive business outcomes. I also influence and collaborate with cross-functional teams, including sales, product, marketing, and support, to provide feedback, insights, and best practices that enhance the customer experience and the product value proposition. Some of my previous achievements include increasing the net retention rate by 15%, securing multiple upsell and cross-sell opportunities, and launching a customer advocacy program that generated over 50 referrals and testimonials. In my spare time I host a podcast where I spotlight tangible career opportunities through inspiring conversations.