ING Luxembourg

Since "perception is reality" it is my job to make sure that what you perceive of ING reflects the reality of who we are and what we stand for. Lucky for me, everything is possible with a team of passionate and engaged colleagues. Whether it's formal corporate administration, thought leadership in content production (I still contribute to our financial empowerment blog ing.lu/mymoney) or relevant public relations, our actions are guided by our purpose to empower people to stay a step ahead in life and in business.

In my role as company secretary, I strive to promote and sustain good corporate governance and advising the Board on such matters. My skills in communication and storytelling come in very handy when managing the agenda and ensuring the presentation of high quality up-to-date information in advance of meetings so our Board can discuss what matters and decided what is necessary.

Head of Corporate Services

Leading a fantastic team of enthusiastic experts working hard to create a differentiating customer experience. Our mission is to promote and safeguard the good reputation of ING Luxembourg and to raise awareness and understanding of ING's strategy, values, results, and actions.

As local gatekeeper of the brand I oversee a vast range of disciplines: communications (internal, PR, media relations, stakeholders and clients); marketing in all its forms (on- and offline, above and below the line, sponsoring and promotional items); customer experience insights and improvements (including complaint management); and digital banking.

And when time and commitments allow it, I contribute to our financial empowerment blog ing.lu/mymoney

Head of Marketing and Direct Channels

As part of a two-man team representing ING's Structured Finance business in Luxembourg, I am responsible for product structuring, transaction execution and deal management for European structured financing and investment products

Director Structured Solutions Group

RING is a global network for high potentials within ING Group. I have set up the Luxembourg chapter and I lead a team of 8 Young Professionals responsible for RING's development and activities in Luxembourg.

RING Chairwoman

Female Board Pool Luxembourg

Member

ABBL

Chairwoman Communications Technical Committee

WestLB International S.A.

Structured Products Group / WestLB Capital Markets

Associate Director

Aareal Bank

Credit Analyst/Loan Officer in Property Financing Spain and Portugal.

Credit Analyst

I currently lead a team of professionals with a wide range of responsibilities (from internal comms to PR and media relations, from online brand management to company secretary). I believe banking plays a critical role in our society helping people and businesses achieve their projects and dreams. Making sure you understand the role of ING through differentiating communication efforts is the core of my work.

I've worn many hats throughout my career (analyst, originator, project lead, senior manager, MC, keynote speaker) but what I am is an engaged, reliable colleague with contagious enthusiasm. I believe I am a thought leader in some areas; I know for a fact I am a hungry follower in many more.

I have lots of ideas, some crazier than others. I love ideas that challenge the norm. And I have the energy to implement them!

I want to inspire the people around me as others have inspired me, and so I come to work every day striving to make the most out of it - which is not hard when you're part of a great team and you love your job.

The best meets are sometimes the spontaneous ones!

Thank you to all who made it to our first LinkedIn Social Picnic in the Park 🌳 


There is power in LinkedIn - and it's much stronger in 3D, believe me.


🙏 to my partners in crime, David, Kasia and Lynn.


Special mention to those who found the sequoia 🤣 


Hope to see you at the next one!

Bárbara Daroca

Get out of you own bubble 🫧


That‘s a great piece of advice in so many levels!


And one I followed last week when Clara suggested I join the Summer Dinner of the Union des Indépendants Luxembourg.

An interesting evening discussing the state of the real estate market, mortgages and interest rates, and the challenges of entrepreneurs with my table mates - Violaine, pierre, Laurent, Calotescu Sarmis, Philippe

„Nobody cares about you“ was Jerome‘s message - provoking and liberating at the same time. With a good dose of self-deprecating humor that engages a crowd 😜


It was great seeing so many faces, some well known for a long time and quite a few new ones. That‘s what happens when you get out of your bubble 🫧


#networking #events #entrepreneur #community #burstyourbubble

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Are you missing the summer weather as much as I am?


Here‘s a little throwback to last week‘s celebration of Takaneo‘s anniversary 🥳


Thank you, Patrick Lesage, for a wonderful evening. I‘m sad I couldn’t stay longer!

Next time you got a gazpacho-flamenco thing going on, count me in 💃🏻

#events #luxembourg #celebration #summervibes



With Laura, Vania, Andreea, Luis, Anne

𝟳𝟬% 𝗼𝗳 𝗲𝗺𝗽𝗹𝗼𝘆𝗲𝗲𝘀 𝗰𝗼𝗻𝘀𝗶𝗱𝗲𝗿 𝘁𝗵𝗲𝗺𝘀𝗲𝗹𝘃𝗲𝘀 𝘁𝗼 𝗯𝗲 𝗱𝗶𝘀𝗲𝗻𝗴𝗮𝗴𝗲𝗱 𝗮𝘁 𝘄𝗼𝗿𝗸 😰 

according to Gallup

Since employees' motivation is influenced by the manager (up to 70%), it’s no wonder that employees don’t leave jobs: they leave managers!


Here are 5 things you should stop doing to become an inspirational leader:
😒 𝗧𝗼𝗹𝗲𝗿𝗮𝘁𝗶𝗻𝗴 𝗽𝗼𝗼𝗿 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 - offer some radical candor to the weakest links in your team
⌛ 𝗠𝗶𝗰𝗿𝗼𝗺𝗮𝗻𝗮𝗴𝗶𝗻𝗴 𝗮𝗻𝗱 𝗼𝘃𝗲𝗿 𝗰𝗼𝗻𝘁𝗿𝗼𝗹𝗹𝗶𝗻𝗴 - you'll lose your best people!
💬 𝗧𝗮𝗹𝗸𝗶𝗻𝗴 𝗶𝗻𝘀𝘁𝗲𝗮𝗱 𝗼𝗳 𝘄𝗮𝗹𝗸𝗶𝗻𝗴 - your actions speak louder than words
💥 𝗢𝘃𝗲𝗿 𝗽𝗿𝗼𝗺𝗶𝘀𝗶𝗻𝗴 - don't fool your team about what they can expect you to deliver for them
✋ 𝗦𝗲𝗽𝗮𝗿𝗮𝘁𝗶𝗻𝗴 𝘆𝗼𝘂𝗿𝘀𝗲𝗹𝗳 𝗳𝗿𝗼𝗺 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 - you can be professional and human!


Motivated employees are more productive, more creative and less likely to quit.

And, let's face it, more fun to work with 😁  It's in your power: be the leader you would like to follow!


#leadershipdevelopment #leadershipinsights #inspirationalleadership #motivation #quietquitting

Managers everywhere: "I have come to realise that emotional intelligence is required to lead a team."


And yet:
- they rarely show empathy or understanding in challenging situations
- they provide generic feedback without considering personal impact
- they dismiss team members' feelings and concerns as irrelevant



If emotional intelligence does not come naturally to you, seek training! As a leader, you're the first one who has to walk the walk. 
Check in with yourself and ask for feedback frequently, so you can become aware of your own blind spots.


Become the leader you would like to follow!


#leadershipdevelopment #walkthewalk #careerdevelopment #leadershipinsights

Managers everywhere: "I always strive to protect my team, even when I'm under a lot of pressure. I don't pass it on to them."


And yet:

- they set unrealistic deadlines that stress the entire team
- they frequently check in on tasks, causing undue anxiety
- they react harshly to minor mistakes, increasing team tension



Constantly reminding your team of the high-stakes involved qualifies as passing on the pressure. Remember that what you say already has a layer of importance and urgency to them - just because you're the leader.
Check in with yourself and ask for feedback frequently, so you can become aware of your own blind spots.


Become the leader you would like to follow!


#leadershipdevelopment #walkthewalk #careerdevelopment #leadershipinsights

I am genuinely against comparisons 😖 

But if you are going to compare yourself to anybody other than yourself (yourself of yesterday, or of last year)

Then make sure you are comparing apples with apples! 🍎 🍏 


𝘐’𝘷𝘦 𝘮𝘪𝘴𝘴𝘦𝘥 𝘮𝘰𝘳𝘦 𝘵𝘩𝘢𝘯 9000 𝘴𝘩𝘰𝘵𝘴 𝘪𝘯 𝘮𝘺 𝘤𝘢𝘳𝘦𝘦𝘳.
𝘐’𝘷𝘦 𝘭𝘰𝘴𝘵 𝘢𝘭𝘮𝘰𝘴𝘵 300 𝘨𝘢𝘮𝘦𝘴.
26 𝘵𝘪𝘮𝘦𝘴, 𝘐’𝘷𝘦 𝘣𝘦𝘦𝘯 𝘵𝘳𝘶𝘴𝘵𝘦𝘥 𝘵𝘰 𝘵𝘢𝘬𝘦 𝘵𝘩𝘦 𝘨𝘢𝘮𝘦 𝘸𝘪𝘯𝘯𝘪𝘯𝘨 𝘴𝘩𝘰𝘵 𝘢𝘯𝘥 𝘮𝘪𝘴𝘴𝘦𝘥.
𝘐’𝘷𝘦 𝘧𝘢𝘪𝘭𝘦𝘥 𝘰𝘷𝘦𝘳 𝘢𝘯𝘥 𝘰𝘷𝘦𝘳 𝘢𝘯𝘥 𝘰𝘷𝘦𝘳 𝘢𝘨𝘢𝘪𝘯 𝘪𝘯 𝘮𝘺 𝘭𝘪𝘧𝘦.
𝘈𝘯𝘥 𝘵𝘩𝘢𝘵 𝘪𝘴 𝘸𝘩𝘺 𝘐 𝘴𝘶𝘤𝘤𝘦𝘦𝘥.
-- 𝗠𝗶𝗰𝗵𝗮𝗲𝗹 𝗝𝗼𝗿𝗱𝗮𝗻


Success does not happen overnight. 
You work at it. 
Every day.


Have a wonderful (and successful) week!

#MondayMotivation #leadershipdevelopment #success #failure #resilience

𝗠𝘆 𝟱 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗯𝗲𝗵𝗮𝘃𝗶𝗼𝗿𝘀 𝗳𝗼𝗿 𝗮 𝗺𝗼𝘁𝗶𝘃𝗮𝘁𝗲𝗱 𝘁𝗲𝗮𝗺 👇 

They're easy to steal, and easy to built into your routine.

Nobody's perfect ( 😅 ), but practicing these on a regular basis will boost motivation in your team - and motivated employees are more productive, more creative and less likely to quit.

So you literally have nothing to lose by trying...

𝟭. 𝗞𝗻𝗼𝘄 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 🤗 
We were not all created equal! Make sure you know the different people in your team and adapt your style to each of them. You probably already do this with friends and family - your employees also have different needs from you!

𝟮. 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗲 - 𝗮𝗻𝗱 𝗹𝗶𝘀𝘁𝗲𝗻 👂 
One of the biggest flaws I see in managers is the huge blind spot many have when it comes to their communication. I'd even go as far as to say that skillful communication (which is a two-way street) is what separates ordinary managers from inspirational leaders - which one do you want to be?

𝟯. 𝗕𝗲 𝘁𝗿𝗮𝗻𝘀𝗽𝗮𝗿𝗲𝗻𝘁 🔎 
This does not mean you have to share every single detail, but you must provide sufficient context so your team understands the decisions taken and trust the course of action. Even (or especially) when you are providing feedback or when you don't have an answer.

𝟰. 𝗕𝗲 𝗮𝘂𝘁𝗵𝗲𝗻𝘁𝗶𝗰 🙋‍♀️ 
You can fool your team, but only for a while. They'll see right through you. Be authentic in your interactions with them. They are grownups and can accept that you cannot always share everything, and that you can have a bad day. You kill motivation when you talk the talk but don't walk the walk.

𝟱. 𝗕𝗲 𝗸𝗶𝗻𝗱 👐 
Do I really need to explain this one?


Be the leader you would like to follow!


#leadershipdevelopment #leadershipinsights #inspirationalleadership #motivation #rolemodel

Managers everywhere: "We are all human. Of course people can share their emotions!"


And yet, more often than not:

- they overlook the emotional well-being of their team members
- they dismiss the impact of personal issues on work performance
- they discourage open discussions about feelings and mental health



It's not easy to deal with emotions - your own or someone else's. Yet they are an integral part of life!

As a leader, you're the first one who has to walk the walk. Make sure you are trained to lead your team in full, including their emotional well-being. Learn how to coach your team and, if you feel you are out of your depth, get help.


Become the leader you would like to follow!


#leadershipdevelopment #walkthewalk #careerdevelopment #leadershipinsights

𝗦𝘂𝗰𝗰𝗲𝗲𝗱 𝘂𝗻𝗰𝗼𝗻𝘃𝗲𝗻𝘁𝗶𝗼𝗻𝗮𝗹𝗹𝘆


This is not the beginning of my next TEDx talk 😜 

This is John Maynard Keynes' idea in 𝘛𝘩𝘦 𝘎𝘦𝘯𝘦𝘳𝘢𝘭 𝘛𝘩𝘦𝘰𝘳𝘺 𝘰𝘧 𝘌𝘮𝘱𝘭𝘰𝘺𝘮𝘦𝘯𝘵, 𝘐𝘯𝘵𝘦𝘳𝘦𝘴𝘵, 𝘢𝘯𝘥 𝘔𝘰𝘯𝘦𝘺, talking about how we seem to prefer to fail with the rest rather than stand out in success. Applied to today, it's the formal, politically correct way of saying:

𝘽𝙪𝙨𝙮 𝙞𝙨 𝙩𝙝𝙚 𝙣𝙚𝙬 𝙨𝙩𝙪𝙥𝙞𝙙


We spend our days in back-to-back meetings, answering emails at the crack of dawn or the onset of darkness - basically avoiding life: no lunch break, no gym or dog walk or drinks with friends. Just working harder because we don't know how to work smarter 😖 

Talk about a hamster wheel...


It's hard to do but the only way out is to prune your work: 𝘁𝗿𝗶𝗺 𝗮𝘄𝗮𝘆 𝗻𝗼𝗻-𝗲𝘀𝘀𝗲𝗻𝘁𝗶𝗮𝗹 𝘁𝗮𝘀𝗸𝘀 𝘁𝗼 𝗶𝗺𝗽𝗿𝗼𝘃𝗲 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆 𝗮𝗻𝗱 𝗳𝗼𝗰𝘂𝘀 💫 

Unconventional in this day and age, yet necessary to succeed.


Are you up for the challenge?

#worksmarter #busyisthenewstupid #leadershipdevelopment #worklife #pathtosuccess

Managers everywhere: "I welcome feedback!"


And yet, if you asked them, their direct reports would say that:

- they seldom implement suggestions from their team
- they become defensive when receiving criticism from team members
- they discourage open dialogue by interrupting or dismissing feedback



Feedback is a gift. Take it as such - especially in a leadership position.

Also, remember that perception is reality! If you don't know how you are perceived, you might feel like Prince Charming while your team might see you as Freddy Krueger 👹 


As a leader, you're the first one who has to walk the walk. Ask for feedback. And maybe also feed-forward 😜 


Become the leader you would like to follow!


#leadershipdevelopment #walkthewalk #careerdevelopment #leadershipinsights

𝗙𝗮𝗸𝗲 𝗜𝘁 𝗧𝗶𝗹𝗹 𝗬𝗼𝘂 𝗠𝗮𝗸𝗲 𝗜𝘁

Not a fancy buzz word (wait, sentence?), just another lesson from your body.


Yep, you read it right: it's a lesson from your own body 🤓 


If you have worked in sales or customer care at any point in your life you have probably been told to smile before you pick up the phone...

... guess what? 𝙄𝙩 𝙩𝙪𝙧𝙣𝙨 𝙤𝙪𝙩 𝙩𝙝𝙖𝙩 𝙬𝙝𝙚𝙣 𝙮𝙤𝙪 𝙨𝙩𝙖𝙧𝙩 𝙨𝙢𝙞𝙡𝙞𝙣𝙜, 𝙮𝙤𝙪 𝙘𝙖𝙣 𝙖𝙘𝙩𝙪𝙖𝙡𝙡𝙮 𝙢𝙖𝙠𝙚 𝙮𝙤𝙪𝙧𝙨𝙚𝙡𝙛 𝙛𝙚𝙚𝙡 𝙝𝙖𝙥𝙥𝙮. Your brain knows you smile when you're happy, so by smiling you send yourself a signal that says "I might be happy" - and influence the way you feel 😊 


So if you're feeling a bit down what with all the colleagues leaving on holiday and you stuck with their handovers - smile! 
You might actually feel better 🤗 



#positiveattitude #fridaythought #smile #holidayblues #officelife

Managers everywhere: "I am an inclusive manager; in my team, people can bring their whole self to work"


But also:

- they disregard cultural and personal differences
- they overlook the need for diverse perspectives in decision-making
- they fail to address or prevent discriminatory behaviors in the team



As a leader, you're the first one who has to walk the walk. Get to know your team - really know them. Understand their uniqueness and find ways to harness it. Diverse teams perform better, there's tons of research to substantiate this view, look it up if you don't believe me! 

It's your responsibility to build and lead the most performing team - make sure you use all the advantages already at your disposal with truly inclusive leadership.


Become the leader you would like to follow!


#leadershipdevelopment #walkthewalk #careerdevelopment #leadershipinsights

Enjoying the summer break? 😎 

Or did it come so suddenly that you didn't even have time to prepare?? 😁 

No worries, we got you covered 👇 

Bring a blanket, bring a drink, bring whatever... just make sure to attend it on July 18!

#events #luxembourg #linkedin #community

David Holland

I help Business Owners & Executives build the Business and Lifestyle they always dreamed of🚀 Author, Speaker, Digger of Holes, Renovator of Cottages, Drummer, Husband to The Blonde One, Dad and Dog Person.

View David Holland MBA Your Business Co-Pilot’s profile

LinkedIn Local Luxembourg is back...!

Summer Picnic in the Park - bring your own food and drinks, bring a blanket and let's make the most of the Luxembourg summer...

And it's FREE... 😊

No need for a tie, no PowerPoint and no stuffy speeches - check out the event below and we'll see you there...

Bárbara Daroca

Silvia Chilet Jorge, Marina Chavez and 69 other attendees

View event: Picnic in the Park - LinkedIn Local Luxembourg

Picnic in the Park - LinkedIn Local Luxembourg

It's a beautiful day...

... for a picnic in the parc!

Hope to see you there! 👇

Silvia Chilet Jorge, Stéphanie Kitoskis de Boutselis and 73 other attendees

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