dragonboat Inc.

Dragonboat is the #1 product operations platform that enables product leaders to maximize business impact through effective product and portfolio management. 

Dragonboat is a venture funded, remote native company. We are looking for passionate product, marketing, CSM and engineers to join our team.  

Learn more at dragonboat.io

Founder and CEO

Feedzai

Built & scaled the Product Organization from the ground up for the AI Fraud Prevention Fintech unicorn during its hyper growth period (from ~100 to 300 employees in 1 year).
 
* Built Product organization
* Transformed Project based to Platform Product Strategy
* Established Strategic planning  and Product Operations
* Product execution led TPM team
* Cross functional cadences

VP, Product Ops and Program Management

Scaffold Consulting LLC

Product strategy consulting
Innovation portfolio management - @Target Innovation

Founder, CEO

Bigcommerce

During fast scaling phase from scale up to unicorn 

Part of exec team. Responsible for strategic planning, business operations, business systems management, and the delivery of the product roadmap. 


♦ Strategic Product Operations, Company Goal Alignment, and Product Portfolio Management
 - Aligned and managed corporate objectives with the executive team. 
 - Led strategic planning to align business and R&D (product) roadmap. Aligned budget and resources against strategic goals. 
  - Built Idea and Request Intake process to channel and manage innovative ideas across company.
 - Led growth cadences with the executive team to adjust operations based on weekly and monthly business results.

♦ Business Operations Programs and Processes
- Led key business initiatives such as  Upsell, Retention, Pricing 
- Optimized operational process across Marketing, SMB Sales, Enterprise sales, Professional Services, Account Management, and Client Support. 
-  Evaluated and managed business systems, including Zora, Salesforce, Tree house, Maketo, Hubspot, etc.

VP, Strategic Product Ops and Program Management

Reported to CPO. Established a new SF R&D center from ground up and integrated it into a global R&D organization in Austin, San Francisco, and Sydney. Launched 70+ products and features in less than 1 year.

VP, Product & Engineering Program Management

Shutterfly Inc.

Integrated a startup of ~100 people to a 2,000+ company. Built and led product portfolio management for 6 business units/ products. 

Led a team of Product and Tech Program Managers in 2 offices. Responsible for the overall product roadmap planning and delivery of the Shutterfly ecommerce platforms and the 5 business units: Tiny Prints, Wedding Paper Divas, Treat, Shutterfly Cards and Stationery, Shutterfly Gifts and Home Décor. 

Revamped the silo'd functional agile team structure to combo (vertical full stack) team structure for faster product iteration and delivery.

Built the integrated web to print operational process to enable seamless integration/ transition from engineering to manufacturing to go to market.

Head of Program Management, TinyPrints (Shutterfly)

PayPal

- Large Merchant Demand Generation Product Line
- Product program lead for Touchstone: the initiative that brought PayPal to the Retail Stores
Led 15+ product workstreams that involved 1000's of engineers to build and launch PayPal at Point of Sale Product and ensured a cohesive consumer and merchant experiences.

Product Lead (POS, Demand Gen)

- Designed and rolled out the Portfolio Planning and Resource Management process across the entire company (3,000+ member engineering org). 
- Built an internal tool for resource planning, analytics and optimization.
- Established the portfolio management and program management roles to align business and engineering goals. Introduced the regional portfolio management structure.

Lead - Product Portfolio Management

Led the team responsible for the portfolio product delivery of the PayPal Global Credit and Payments Businesses. Journey through PayPal from 5 countries to 200+ countries. 

A few highlights:

#PayPal Credit Products
- Integrated PayPal Credit product suites
- Expanded PayPal Credit to UK, France, Italy and Spain (partnered with Santander and Cetelem)

#Global Expansion (from 5 countries to 200+ countries/ territories)
- Launched PayPal in Italy, Australia, Spain, Ireland, Netherland, Hong Kong, Singapore, and Mexico, including localized experience, local currency and banking partners, and localized risk and resolution products. 
- Localized 173 countries in 8 new languages. 
- Established PayPal Europe Headquarter in Luxemburg, and PayPal Singapore International Headquarter. 

#Payments
-  Migrated international card processing volume and added 6 new currencies to PayPal users via a new global acquirer.
-  Added 25 currencies to the PayPal Platform.

Head of Product Program Management, Global Credit & Payments

Wells Fargo

Revamped  legacy CRM tools for Wells Fargo Wholesale Internet Solutions customers.

eCommerce Product Consultant

Charles Schwab

Led the product delivery of the Real Time Chinese News Redesign product for the Schwab Chinese-speaking customers.

Product Delivery Consultant

Accrue Software (Web Analytics/ BI Software for Enterprises)

Accrue Software offered a suite of Web Analytics/ Business Intelligence Software for Enterprises (Fortune1000) 

Led professional services team to deliver multi-million $ enterprise web analytics tool to measure and optimize website design and product placements. Clients including Canadian Imperial Bank of Commerce, T Rowe Price, Tech Target, Disney, etc.

Manager, Professional Services

Network Components Inc [Start up]

The Product and technology founder for the B2B exchange services. 

Responsible for overall product strategy, roadmap and delivery. Launched the B2B exchange that facilitated the trading of surplus parts amongst Taiwanese and Bay area Electronic Manufacturers, suppliers, and component manufacturers.

Co-founder, CPTO

A seasoned product and business operator with a mission to help teams and organizations to achieve more impact faster while reducing the poor use of human intelligence on unwanted outputs. 

Built and scaled product operations, strategy ops and product portfolio management for both Fortune 500 and startups during growth, scale, M&A, turnaround or transformation phases. 

Currently building Dragonboat - a platform helping product leaders and their teams to accelerate outcomes via effective product portfolio management and delivery excellence.

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