HiOperator

HiOperator is a Customer Service provider that leverages tech to provide a seamless, and cost-effective solution for its clients. 

My role at HiOperator is to build automated workflows for our Customer Service agents. These workflows do all the investigative work behind the scenes, meaning super fast solve times and laser focused accuracy.

Soft Skills -
•Critical Thinking
•Problem Solver
•Time Management
•Team Leader
•Business to Business Relations

Technical Skills -
•Node.js
•GraphQL
•React
•LLMs
•GCP
•Puppeteer

Software Engineer

Coding Dojo

A true growing experience where I worked with a team of highly proficient software developers to create several full stack applications.
◦ Participated in daily sprints with team members - Agile Scrum
◦ Utilized project schematics, drawings, and specifications to complete detailed and highly accurate take-offs
◦ Created a full-scale application that used static APIs
◦ Managed merges on larger applications on Git
◦ Deployed a multitude of projects using AWS and Microsoft Azure
◦ Used MongoDB Compass and Local Storage hosts to allow multiple cohorts to interact with the database before deployment
◦ Applied Test Driven Development to projects and also used Postman Agent

Full Stack Web Developer Intern

Italia Express

We opened Italia Express Cedar Springs on October 10th 2012. After finishing the first year with only $250,000.00 in sales, we nearly doubled the sales every year after. In 2019, Italia Express completed just over $2,000,000.00 in sales and we now have a 5 star Review rating and are noted best in Dallas by both Yelp and Google.
• Built fully operational website
• Embedded review links and delivery methods
• Maintained a database with optional email requests
• Served as Admin of All Social Media and Online Inquiries
• Oversaw daily business operations
• Developed and implemented growth strategies for the restaurant
• Training managers and staff
• Creating and managing budgets
• Improving revenue
• Evaluating performance and productivity
• Analyzing accounting and financial data
• Researching and identifying growth opportunities
• Ensuring company standards are being met in all areas; including customer compliance, food prep and delivery, restaurant maintenance, inventory management and employee management
• Spearheaded Customer Service and Customer Acquisition
• Assessed, optimized and elevated operations to target current and expected demands.
• Established and maintained successful company atmosphere and built cohesive team environment.

Owner

Full time problem solver, dedicated towards bettering myself and those around me. I've helped dozens of eCommerce companies and businesses streamline processes and innovate new solutions. I have natural desire for learning, and strive for proficiency.

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