Crezco

Customer Success Lead

Customer Success Manager

Chaser

Customer Success Executive

Nutmeg

I was responsible for responding to queries from prospective and current investors via email. I worked primarily with Salesforce Support, Slack, Microsoft Office and Jira.

Customer Support Representative

Spriggy

At this Fintech/Edtech startup, I was part of a side project that was created with the aim of reinventing the way parents pay for their children’s meals at school. 

I was responsible for resolving customer queries and complaints via the in-app chat service and liaising with the schools. I was also responsible for writing help articles and FAQ responses, identifying and collating themes in queries and identifying bugs in the App. I worked primarily with Intercom, Slack and Google Sheets.

Customer Service Agent

OACIS

At this startup company, I took on two different roles. As a CEA, I was responsible for greeting customers and onboarding them to our off-airport check-in service as they disembark from their cruises at Sydney Harbour. After onboarding the customers, I security tagged their luggage and ensured it was safely transported to the airport and passed on to the Virgin Australia team. 

As a Sales promoter, I was responsible for approaching the thousands of passengers disembarking the cruise ships and explaining and promoting our service to them.

Customer Experience Agent / Sales Promoter

Shaw and Partners Limited

At this financial advisory, I supported the financial advisors through performing various administrative tasks, such as reviewing and processing client bank applications and maintaining customer records. I kept up with their fast pace and heavy demands while maintaining a high attention to detail.

Money Market Administrator

National Australia Bank

While working in the Business Superannuation Payments team, I maintained a high level of productivity while carrying out various tasks and responsibilities in a fast paced, high pressure environment. Responsibilities included; processing and investigating various transactions across different Superfund products and communicating with clients through both email and on the phone.

NAB Wealth Administrator

Kinly

In this role, I was involved in every stage of the sales process. My main responsibilities included; generating and processing new sales opportunities and creating and completing cost sheets and customer proposals. I proved my attention to detail, effective prioritisation and ability to maintain composure under pressure.

Sales Support Administrator

Fresh Ideas

Owned by the University of Exeter, Fresh Ideas is a company which caters solely for on-campus events. I was responsible for preparing and serving the food and drink at events.

Catering Assistant

I worked with the Industry Value Engineering Team on proving the value of SAP software the company's biggest Retail clients. My responsibilities included; researching prospective clients, writing use cases and pitches for prospective and current clients, including creating a YouTube video of a concept product for a customer. I also created a deck documenting the Value of Digital Transformation and took part in the organization, preparation and delivery of the EMEA North Strategy Summit.

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