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Benjamin Feliciano

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I have been a nurse consultant/improvement advisor for the Improving Patient Care (IPC), Division of Improvement and Innovation, Office of Quality since its inception in December 2018. I previously worked with the Office of Clinical and Preventive Services (OCPS). I have been with the IHS since 2014. I collaborate with Office of Quality team members in analyzing and evaluating clinical and administrative processes that improve the overall effectiveness of the IHS. I also serve as a mentor, coaching clinical staff and none clinical team members on improvement tools and methodologies for improving patient outcomes. I have completed multiple trainings in the area of Safety & Quality to including Institute for Healthcare Improvement(IHI) Improvement Coach, IHI Breakthrough Series College, TeamSTEPPS Master Training Course, Core Strengths Facilitator Certification and Improvement Advisor, PKP Inc. I served 20 years as an Air Force Nurse Corps officer. In addition to being a staff officer for US Central Command, I serviced has a clinical nurse focus on medical, surgical, ER, ICU and primary care. I also have been a nurse manager in gastroenterology and anticoagulation clinics and is a specialist in international health. Throughout my years as a nurse, I played key roles on numerous process-improvement projects. I retired from active duty service at Joint Base Andrews in Prince George's County, MD, where he served in the medical director's office as lead disease manager/populations’ health.

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