Kicksaw

Lead client engagement by understanding business challenges, setting strategic goals, and crafting innovative solutions.

Conduct strategic roadmapping sessions to explore the potential of cutting-edge technologies in client industries.

Design customized Salesforce solutions and proposals aligned with both client objectives and industry best practices.

Build strong relationships with stakeholders, acting as a trusted advisor throughout the project lifecycle.

Mentor team members, driving innovation while reducing complexity to deliver more with fewer resources.

Principal Solution Architect

Drove client roadmaps by translating business needs into technical requirements and leading technical discoveries.

Guided clients through Salesforce best practices, offering multiple solution options with clear pros/cons.

Managed testing, UAT, and post-deployment support, ensuring successful project execution.

Identified client growth opportunities, fostering long-term partnerships.

Provided realistic time estimates and delivered thorough project documentation at the end of each engagement.

Sr Salesforce Solution Architect

Salesforce Solution Architect

Campus One80

Provided end-user support, technology consulting, and Google Workspace administration for local and remote staff.

Ensured the security of Campus One80’s cloud-based systems and accounts.

Trained interns and staff on IT best practices and delegated help desk tasks to enhance operational efficiency.

Information Technology Administrator

Administered the NPSP org, providing tailored solutions and training for end-users.

Created operational workflows, custom objects, and integrations with G-Suite and MailChimp.

Managed bulk data uploads, deduplications, and created dynamic workflows and processes.

Salesforce Administrator

Five Star Bank

Managed Salesforce roles, permissions, and license allocations.

Improved platform usage and user adoption by collaborating with stakeholders and driving communication on platform changes.

Provided data management, DevOps support, and release management to maintain Salesforce environments.

Developed and maintained technical documentation for Salesforce processes and features.

Red Argyle

Collaborated with delivery teams to build and optimize Salesforce solutions tailored to client needs.

Built Salesforce schema, automated business processes, and created custom reports and dashboards.

Led data imports and migrations, and oversaw user-acceptance testing and client support.

Configurator

Datto, Inc.

Provided advanced technical support for Backupify, assisting with account migrations and escalated issues.

Developed training for Level 1 technicians, focusing on deepening their technical expertise.

Led internal projects and actively contributed to weekly technical meetings.

Supported clients with SaaS disaster recovery scenarios

SaaS Technical Support Engineer 2

Supported clients with best practices for Backupify and Datto networking solutions.

Handled escalated incidents, created knowledge base articles, and contributed to improving internal processes.

Supported clients with  disaster recovery scenarios

SaaS Technical Support Engineer

Built strong relationships with customers by providing timely support and addressing workflow questions and best practices.

Resolved incoming support inquiries across multiple channels, including chat, phone, and email.

Developed expertise in Datto's Backup and networking solutions, including BCDR and SaaS products.

Performed incident triage and resolution, escalating issues as necessary for further research.

Created customer-facing knowledge base articles to address frequently asked questions.

Troubleshot and optimized virtualization, cloud computing, ZFS file systems, and Linux environments.

Technical Support Engineer

Sutherland Global Services (GTI Specialist)

Oversaw IT hardware inventory, including receiving, tracking, and managing workstations, servers, and other IT-related assets for CloudSource, a work-at-home call center.

Collaborated with procurement, facilities, and IT teams to acquire, deploy, and manage IT assets across three locations and over 6,000 remote users.

Managed inbound and outbound logistics using Excel and UPS WorldShip.

Developed and implemented procedures for tracking IT hardware assets using Excel, Access, and MainApp.

Maintained hardware records, including warranties and service agreements, and administered warehouse resources.

IT Asset Manager

Provided technical support for software and hardware, troubleshooting issues, and delivering solutions in a timely manner.

Assisted clients with installation and training for various IT solutions, ensuring smooth adoption and high customer satisfaction.

Documented client interactions and managed customer escalations using Salesforce.

Recommended improvements to enhance customer satisfaction and reliability of applications.

IT Consultant

Finger Lakes Christian Fellowship

Maintained and updated filing systems, ensuring accurate record-keeping for the organization.

Facilitated the purchase of office supplies and coordinated weekly staff schedules.

Assisted in setting up and organizing meetings and conferences.

Administrative Assistant

Wayne County Action Program

Developed individual and family service plans with parents and children, incorporating activities for home, school, and community settings.

Maintained detailed records and lesson plans to track behavioral changes and progress for families.

Compiled data for monthly, quarterly, and annual reports to document program outcomes and impact.

Family Educator

Sr. Salesforce Solution Architect | 15x Salesforce Certified and Accredited | Slack Admin & Consultant | Copado Certified | 7x Superbadges

Experienced IT and Salesforce Administrator turned Solution Architect with a proven track record of using technology to drive impactful results. Passionate about leveraging technology to deliver scalable solutions that solve business challenges, help people, and make the world a better place.

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