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Benjamin KLEIN

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I have 20 years of experience in CX, Customer Management and Sales Operations with proven track record in delivering business growth and customer success. Servant leader with expertise in empowering teams to excel in pre-sale -> purchase -> hand-off -> onboarding -> expansion -> support -> renewal activities. Self-driven with a strong sense of personal ownership, I thrive in a role where customer management, business development, and cross-functional collaboration are aligned towards the same goal: delivering value to our clients! Notable accomplishments include: ✔ 2021 - CareerBuilder; closed the year at 132% NRR ✔ 2019 - ABCanada; designed the OKR framework to track achievements of our customer retention strategy – 100% GRR that year ✔ 2017 – ABCanada; surveyed our 65 clients and identified mobile solutions were critical to fulfill their HSE goals – escalated feature request for production and implementation ✔ 2016 - Account Executive with Consentia; successfully packaged new Accounts Payable solutions for our clients by understanding the specific challenges associated with their financial processes – opened our sales office in Calgary ✔ 2014 – ACM Facility Safety, Account Manager for Husky Energy; signed-up contract with Corporate for 1/4 million dollars and was able to expand original sales to field sites for the same amount. I was able to cross-sell our training and software offering to their operations in China ✔ 2012 – Promoted BDM Social Media Manager at ACM after successfully generating $40,000 of revenue through LinkedIn ✔ 2011 – Delivered $250,000 increase in sales, maximizing growth from $750,000 to over a $1MK yearly. Ranked 1st among a team of 15 tele sales and Top 10 nationally

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