Benjamin KLEIN's Linkedin Analytics

As a revenue focused leader with 10+ years of account management expertise in SaaS, CX, Customer Success, and Sales Operations, I thrive on driving business growth by empowering high-performing teams across the entire customer lifecycle: pre-sale -> purchase -> hand-off -> onboarding -> expansion -> support -> renewal motions. I am a self-driven individual with a strong sense of personal ownership. I thrive in a role where customer management, business development, and cross-functional collaboration are aligned towards the same goal: delivering value to our clients! I balance both strong business acumen and emotional intelligence, a winning combination to protect and expand revenue that every CEO and CFO needs to drive their sustainable growth engine. Notable accomplishments include: ✔ Pioneered the creation of DigitalEd's Customer Success department, establishing processes, optimizing customer journey, creating dashboards to provide insights and forecast, and leading a high-performing team that delivered a 120% NRR in the first year. ✔ Closed a half-million-dollar deal (3-year contract) with major american Educational content & technology company, generating $150K of growth. ✔ Successfully closed the fiscal year for CareerBuilder's Canadian Operations with a 132% NRR, leading to a promotion to Manager, CSM - Large Enterprise. ✔ Led the design and implementation of ABCanada's OKR framework to track the success of our customer retention strategy, resulting in a 100% GRR that year and attracting a new investment partner for the company. ✔ Developed and delivered client-centric Accounts Payable solutions for Consentia's clients, addressing their unique financial challenges, and simultaneously opened our sales office in Calgary. ✔ Closed a half-million-dollar deal with a major oil and gas company, expanded business to their field facilities (+ $250k), cross-sold to their Chinese operations, and was promoted to Sales Manager. An avid outdoorsman, I enjoy hiking, snowboarding, and playing tennis. I cherish spending time with my wife and two daughters and appreciating the simple pleasures of life.