NetSuite

Maintain and develop an active pipeline of opportunities to meet monthly quota objectives. Upsell and cross-sell business application solutions across existing client accounts. Collaborate with internal teams to enhance sales performance. Ensure exceptional customer experience within assigned accounts. Analyze unique customer business needs, identify strategic partnership opportunities, and develop strategies to ensure customer growth, satisfaction, and retention.

Account Manager

Champion System Global

Provided high-level advisory client relationship management through client experience execution, key account growth, and responsive communication. Create long-term value by initiating new and maintaining existing brand relationships with large national accounts in an advisory capacity including Disney, Staples, Weber Shandwick, Strava, VF Corporation, and others. Negotiated and managed client proposals and contracts including pricing and scopes of service with retail sales partners, distributors, raw material suppliers. Developed and directed all sales strategies. 

✔ Generated $2.5M in sales across 1K+ personally managed accounts.  

✔ Directed large-scale (up to $400K account annual revenue range), multi-channel sales initiatives throughout a multitude of offices on a global scale. 

✔ Recognized as the top sales performer directly responsible for 50% of total revenue companywide while in role.

✔ Developed and implemented e-commerce best practices, including Shopify integration, customer order workflow, notifications, auto emails and more, which collectively increased sales by 10%. 

✔ Built, launched, and maintained extensive national events calendar. 

✔ Created and implemented national sponsorship program ranging from local elite athletes through professionals. 

✔ Served a key role in the company’s ownership transfer in 2018 leveraging wide-ranging institutional knowledge and customer relationships. Hired and trained new sales team following transition.

National Sales Director

Paceline Products, Inc. - Home of Chamois Butt'r

Managed full scope of company marketing initiatives including events, exhibitions, sponsorships, creative services, and promotions. Accountable for social marketing responsibilities including content generation and posting across all online touchpoints, content moderation, campaign development, active listening, response protocol, content calendar maintenance, and monitoring and reporting. Collaborated with partners in website design and the production of marketing materials including annual catalog, hot sheets and product information cards, ensuring consistency in branding and voice. Promoted brand presence at major B2B and B2C industry events through a variety of social media tactics. Communicated with industry influencers and pro team affiliates to drive social media engagement. Participated in multiple large-scale industry events including Interbike, CrossVegas, Bicycle Leadership Conference, RAGBRAI, Sea Otter Classic, Bike Expo New York, Chicago Triathlon, Dirty Kanza 200, and Tulsa Tough.

✔ Served a key role in launching Chamois Butt’r Her’, participating in all phases of product development and working with design team to create product messaging concepts for B2B and B2C applications. 

✔ Spearheaded Chamois Butt’r social media presence through a variety of best practices, resulting in expansion of engaged users by 198% on Facebook and 437% on Twitter.

Marketing Manager

Champion System

Managed up to 800 concurrent accounts coordinating high volume sales transactions of custom technical athletic apparel, with each order of up to $20K. Assisted customers throughout each step of ordering process. Collaborated with other departments to facilitate returns, corrections, or other tasks as needed. Ensured utmost customer satisfaction working quickly to resolve arising issues. Trained new staff members while serving as a liaison between junior team and company leadership. Executed events coordination with duties including planning and participating in tradeshows expos such as Interbike, Bike Dealer Camp, Velo Swap, Lifetime Fitness Race for the Toyota Cup, Sun Multisport Series, Hits Triathlon Series, Wildflower, and the Nature Valley Grand Prix. Cultivated relationships with decision makers to perpetually ascertain new business. Leveraged personal industry expertise to aid in building trust and rapport.

Accounts Manager/Event Coordinator

Top-performing, senior-level leader in account management and business development with 15+ years of accomplished experience contributing exceptional quantitative and qualitative results within each position held. Track record of consistently exceeding KPI quotas while building and training teams to achieve collaborative success. Expertise in driving outstanding customer experience evidenced by feedback and retention rates throughout career. Skilled in all facets of product management and marketing. Active listener able to resolve complex customer issues.

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