Ben Segal's Linkedin Analytics

🌟 About Ben Segal - CX Leader & Innovator 🌟 Hello! I'm Ben Segal, a passionate advocate for customer experience (CX) with a penchant for transforming challenges into triumphs. If being customer-obsessed is an art, then I strive to be its Miles Davis. My career spans over a decade in the dynamic worlds of sports, entertainment, and tech startups. I've been fortunate to scale customer experience operations at rocket ship companies like Freshly and Pair Eyewear, and most recently, at Thesis. Over 7+ years at Freshly & Pair, I grew from managing a compact in-house contact center to orchestrating the technical framework of a global, around-the-clock operation. At Thesis, I played a pivotal role in advancing our CX strategies, leading to remarkable growth and customer satisfaction. My journey here was filled with innovative projects, team-building, and driving a customer-first culture. Now, as I step into the next phase of my career, I'm excited to leverage my expertise to help burgeoning brands elevate their CX game. I believe that at the heart of every successful company is a stellar customer experience, and I'm eager to bring that vision to life in new environments. Off the clock, you'll find me embracing life to the fullest - traveling the U.S., enjoying Goose concerts, being a dedicated dad to Dylan & Emma, and indulging in the finest culinary experiences. I'm looking forward to making new connections, exploring fresh opportunities, and continuing to champion the CX cause. Let's connect! #CustomerExperience #Leadership #Innovation #NextChapter