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Director of Customer Experience with 20+ years of expertise across a diverse range of industries including pets, fashion, beauty, and hospitality. Passionate about building strong customer relationships, driving retention, and creating standout brand moments. Skilled in digital marketing, including email, SMS, and blog content, along with hands-on knowledge of website development and management within the Shopify ecosystem.
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Content Inspiration, AI, scheduling, automation, analytics, CRM.
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