Bullhorn

Director of Product Documentation

Silent Eight

- Develop and execute a documentation strategy, ensuring timely delivery of high-quality technical documentation following product release schedules
- Manage technical documentation team including resource planning, hiring,  onboarding, and performance reviews 
- Partner with engineering and product management to identify documentation needs and priorities, optimizing the documentation process and aligning it with the overall product strategy
- Implement Docs as code approach to documentation including version control, review processes, and usability testing to ensure documentation effectiveness by incorporating industry best practices

Technical Documentation Manager

Sagent

- Managed document control for over 13,000 individual documents for multiple lending products
- Designed, documented, and implemented an end-to-end process for single-sourcing documentation across the development lifecycle through MadCap Authoring and Management System (AMS) to increase efficiency and eliminate redundancy
- Published functional guides, user interface documentation, release notes, and online help to client-facing documentation websites through AMS for loan-servicing applications
- Wrote, reviewed, and edited administration and user process documentation to ensure users have up-to-date information and continuously improve documentation based on product feedback 
- Created instructional videos and conducted live training sessions on documentation tools and content
- Collaborated with technical writers to apply the latest standards and guidelines for technical communication through a style guide for consistency and clarity

Technical Documentation Specialist

Society for Technical Communication

As a Director for STC, I served on a strategic team dedicated to furthering technical communication and the goals of the society. In this role, I worked with the rest of the board to make strategic decisions and act tactically when required. As a director, I generally contributed to carrying on the work of the Society, while balancing long-term plans. In the budget setting process and at every meeting, I helped to execute our fiduciary responsibility and ensure the continued operation of the Society.

Education Committee Board Liaison (2020-2021)
Community Affairs Committee Chair (2019-2020)

Director - STC Board of Directors

Wyndham Destinations

-Wrote, edited, and maintained technical content in Author-it content management system for information technology (IT) team
-Facilitated requirements elicitation sessions and collaborated with SMEs in Agile process
-Established relationships with IT Units and business partners to improve communication procedures
-Supported IT SharePoint sites as a site administrator

Technical Communicator

UCF Office of Research and Commercialization

-Wrote marketing tech sheets to license patents
-Reviewed, revised, and edited tech sheets in collaboration with technology transfer team
-Researched technologies patented by UCF inventors

Technical Writer

University of Central Florida

-Edited academic course catalog used by students to make course selections
-Compiled, created, and presented detailed data on student credit hours
-Built courses in PeopleSoft for student enrollment

Curriculum and Scheduling Graduate Assistant

-Communicated with technicians to resolve equipment issues
-Maintained schedule for open lab hours
-Oversaw use of equipment for presentations
-Assisted students and professors with using Microsoft Office

Technical Writing Lab Manager

AllTheListings.com

-Provided web-based customer support
-Reformatted listing photos to standardized specifications
-Operated as password administrator

Customer Service Representative

As Director of Product Documentation at Bullhorn, I lead a team of talented technical writers to create clear, effective documentation that supports product success in the staffing industry. With a background spanning academia, hospitality, financial services, and AI, I specialize in solving complex communication challenges through process improvement, cross-functional collaboration, and industry-leading technology. In my leadership roles within STC, including Immediate Past President of the Florida chapter, I’m dedicated to advancing the field and fostering the next generation of technical communicators. I’m passionate about building connections, mentoring professionals, and driving impactful communication strategies that enhance the user experience.

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