American Express

Directing product research for Amex's B2B payment platform, One AP.

Lead UX Researcher

Dialpad

As the first UX Researcher at Dialpad, I established the user research function (0 to 1). I conducted exploratory and evaluative research to drive innovation of products and deepen understanding of and empathy for our customers. My biggest-impact findings changed the product roadmap company-wide.

First UX Researcher & Design Manager

Stack Overflow

As the second UX researcher at Stack Overflow, I lead product research and design for our flagship B2B SaaS product, teams. Over 2.5 years, I executed 40+ generative & evaluative studies using a variety of methods (in depth interviews, usability testing, concept testing, surveys, and more). My research identified and motivated the creation of Articles in Teams, disrupting the 10-year assumption that all developer documentation should live in a Q&A format.

Lead UX Researcher & Design Manager

AnswerLab

At AnswerLab, I managed the logistical execution of 60+ research projects for Facebook, Google, Walmart, Wells Fargo, Charles Schwab, and other Fortune 500 companies. I was hand picked for a strategic research project on AI for smart speakers when this user experience was not yet well defined.

UX Research Project Manager

Transformational Consumer Insights

For this contract project, I recruited and moderated remote research sessions with users across the US, created personas and user journeys, and presented findings related to personal nutrition for a San Francisco-based nutrition startup.

UX Researcher (Contract)

Six years of UX research and ten years of academic human behavior research.

Taplio

Beth D.'s Linkedin Analytics

Beth D.

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Taplio

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Beth D.

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Beth D.'s Linkedin Analytics