Betinah Bonareri's Linkedin Analytics

Highly motivated Customer Support Specialist with seven years of experience in customer experience and relationship management across voice and non-voice channels within the Fintech and Telecommunications industries. A technically proficient professional adept at resolving complex partner issues using ticketing systems such as Intercom, Zendesk, Freshdesk, and Jira, as well as leveraging SQL scripting and queries to diagnose and troubleshoot product and service malfunctions. Experienced in supporting card operations on Freshdesk, managing cross-border remittances, and ensuring seamless transaction processing. Skilled in reconciling partner reports monthly to maintain financial accuracy and compliance. Adept at strengthening partner relationships and contributing to comprehensive documentation processes. Committed to achieving Customer Success KPIs and delivering exceptional service. Additionally, a McKinsey & Company Forward Fellow, having successfully completed the prestigious Forward Program. This fellowship has honed my problem-solving, leadership, and critical thinking skills, equipping me with the ability to drive innovation, adapt to complex business challenges, and make data-driven decisions in dynamic environments. Possessing diverse experience across Africa, Asia, the UK, the US, and the rest of the world, I bring a global perspective to customer support, fostering cross-cultural communication and seamless customer experiences. Core Skills • Customer Service & Relationship Management • Presentation & Negotiation • Social Media & Public Relations • Writing & Content Development • Technical Proficiency • Multitasking & Remote Work • Professional Development