Betsy Gilfillan, CCSM's Linkedin Analytics

I’m an accomplished SaaS & AI Customer Success executive with a proactive nature and a passion for delivering value. With years of experience in Customer Success, I’m known for my deep commitment to exceeding customer expectations, driving revenue, boosting retention, and delving into cross-functional collaboration. A natural people-person, I love connecting with stakeholders on all levels and understanding their objectives to deliver (and overdeliver) on their investment. From coaching a team of CSMs to upselling a product or reviewing adoption and engagement, I’m dedicated to storytelling with data and insights that support touchpoints. When I’m not working, you can find me at the gym, walking with my rescue hound dog, engaging with professional Customer Success groups, trying new restaurants, and having panic attacks over Michigan State games. I have a BA in Advertising, Public Relations, and Applied Communication from Michigan State University and an Executive Certification in Professional, Technical, and Business Writing from The University of Chicago Booth School of Business. While in college, I studied Broadcast Communications and International Advertising at The American University of Rome and was fortunate enough to attend the Cannes International Advertising Festival in Nice, France. Finally, let's settle a debate. Grammarly strongly believes in the Oxford comma and I don't. Where do you stand?