McGriff

Account Executive

BB&T Insurance Services Inc.

Account Manager

Independent Consultant

Business Consultant

BlueCross BlueShield of Tennessee

Headed organization with 5 managers and ~100 technical resources responsible for developing, integrating, and maintaining software applications for a broad spectrum of business functions including Group and Individual customer acquisition, member enrollment and billing for multiple lines of business, provider reimbursements, broker commissions; workflow automation, and support for corporate functions including Human Resources, Finance, and Internal Audit.  

Instrumental in implementation of system changes to support the Affordable Care Act which impacted  every business process in commercial lines of business for customer groups and individual consumers.

Ensured accurate and timely maintenance and upgrades for diverse applications and services required for critical and time-sensitive business operations.

Director, Corporate Systems

Manager, Marketing & Membership Systems

CIGNA Healthcare

Led ~ 25 Implementation Managers and Employer Service consultants responsible for implementing benefits and enrolling members for new and renewing customer groups. Responsible for book of business of 900+ customer groups and 1M+ members aligned with sales offices in TN, GA, FL, and Puerto Rico.  

Team members served as single points of contact for employer benefit administrators for open enrollment, ongoing eligibility maintenance, and customer billing services.

Consistently exceeded customer satisfaction metrics based on customer surveys.

Consistently met customer persistency and accounts receivable metrics.

Client Services Manager

Experienced healthcare executive with strong collaboration skills, extraordinary customer service orientation, and proven business process improvement expertise.

Taplio

Beverly Teague, CEBS's Linkedin Analytics

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Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Beverly Teague, CEBS's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Beverly Teague, CEBS's Linkedin Analytics