Beverly Hathorn, PHR, PMP's Linkedin Analytics

𝗧𝘂𝗿𝗻𝗶𝗻𝗴 𝗖𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲𝘀 𝗶𝗻𝘁𝗼 𝗢𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝗶𝗲𝘀! Are You Struggling with: 🔹 Increasing customer churn? 🔹 Rising escalations and complaints? 🔹 High employee turnover? 🔹 Disengaged teams and unclear leadership? These aren’t just operational roadblocks—they’re warning signs that your systems and leadership approach need transformation. Imagine the Shift When You: ✅ Elevate customer satisfaction and loyalty ✅ Reduce escalations and improve resolution speed ✅ Strengthen employee engagement and retention ✅ Build high-performing teams with confident, capable leaders That’s where we come in. With 30+ years of expertise in customer service leadership, process optimization, and leadership development, we help organizations bridge the gap between strategy and execution. We don’t do "one-size-fits-all solutions"—we rebuild from the inside out, aligning your people, processes, and leadership for long-term success. Our Signature Solutions: 📌 Process & Systems Optimization Through our ARIA Customer Success Process Improvement Plan, we help you: ✔ Identify operational bottlenecks and inefficiencies ✔ Redesign processes to improve performance and scalability ✔ Implement tailored solutions for seamless execution ✔ Optimize systems to ensure sustainable impact 📌 Leadership Development Programs - Leadership isn’t about titles—it’s about action, influence, and results. Our programs help new and seasoned leaders break through and lead with confidence: 🚀 Unbreakable & Limitless Leadership – Develop the resilience, executive presence, and strategic mindset. 🎯 Execute & Lead – Gain skills to turn strategy into action, make confident decisions, and inspire high-performing teams. 🔑First Time Leaders Accelerator - Designed to equip new Customer Success Leaders with the confidence, skills, and strategy to lead with impact. When your leaders are empowered and your systems work seamlessly, success isn’t just possible—it’s inevitable. How We Help You Win: 🔹 Process Optimization & Strategy – Align systems for efficiency & scalability 🔹 Leadership Training & eLearning – Develop leaders at every level 🔹 DiSC Personality Assessments – Improve communication & collaboration 🔹 High-Impact Team Workshops – Build stronger, more engaged teams Ready to elevate your organization? Let’s talk. Contact us: 🗓️ Schedule your Discovery Session: https://calendly.com/beverlyhathornconsulting/consultation 💬 Start a conversation via LinkedIn Messaging 📞 Talk (770) 367-9914