Oversee change and release management for Division.

Change and Release Manager

The Home Depot

Leadership role overseeing operations on the Front End of the store. Managing customer relations to ensure fast and effecient checkout by providing excellent customer service.

Head Cashier - part-time

PNC - National City Corporation

Enterprise Release Manager responsible for providing oversight and control on major releases/changes implemented into the production environment. Activities include but are not limited to: release planning (enterprise release schedule, implementation plans, contingency/back out plans); cross impacts analysis; assessment of risk and readiness (business & technical) and monitoring and communication of implementation and post support activities across the Enterprise.

AVP, Enterprise Release Manager, Project Manager III, Team Lead, Change Operations Manager

National City Corporation

Managed projects from $.5 to $1.5M with 30+ resources through analysis, development, testing, and implementation. Managed a group of 5 – 12 software analysts and developers.

AVP, Information Technology Group Manager

Managed 16 business analysts supporting commercial loan process on the Automated Financial Services (AFS) commercial loan system. Created Expense, Capital, Project and Salary budgets. Tracked monthly variances and structured reforecasting as required. Coordinated with vendors on acquisitions and maintenance contracts.

AVP, Commerical Loans Support Manager

Liaison with Line of Business to estimate costs and determine implementation dates for a new Commercial Loan package. Established Roles and Responsibilities, Scope and Objective, Communication and Escalation process

Product Development & Support Lead Business Analyst

*Mentoring, coaching staff
*Project Management
*Vendor Management
*Operational Change Management
*Bank Conversions
*Project Implementations

Specialties: ITIL Foundation Certification - 2008

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