VizyPay

- Consult with Product Owners, stakeholders, and developers. (Executives, Directors, Managers)
- Assist with planning, building, testing, and implementing technology company wide. 
- Act as a key participant to bridge the gap between the business and development in an Agile environment.
- Analyzing, Documenting, and translating business requirements.
- Gather, analyze, and understand Business Requirements for new requests.
- Create clear acceptance criteria for each User Story.
- Use Azure DevOps/JIRA as tools to manage projects.
- Trouble shoot and identify immediate and long-term solutions. 
- Review and File critically detailed BUGs, Tasks and User Stories.
- Work with operations and developers on Root Cause Analysis.
- Collaborate with product owners, stakeholders, and development team to analyze/prioritize User Stories, Bugs, and tasks. 
- Work closely with product owners, developers, and other stakeholders to ensure technical specifications are met and successful delivery of high-quality software.
- Familiar with multiple development technologies such as SQL Pro, android studio, Portal, Web apps, and APIs.

Business System Consultant

-	Worked closely with Business System Consultant during deployment process. 
-	Created processes, guides, and trained our operations department on new releases.
-	Assisted with UAT/Production Testing.
- 	Created testing templates and test scenarios for functional and nonfunctional testing.
-	Assisted with business requirement gathering and impact assessments.
-	Created process macro to streamline new requests and bugs for our Fintech department.
-	Assisted with troubleshooting, attaching logs, and clarifying repro steps in bug tickets.
-	Manage a high performing team of Sr. Tech Specialist.

POS Team Lead

- Worked closely with team leads on implementing process changes.
- Assisted with providing feedback on all software applications. 
- Helped keep team leads updated with file build versions on Point-of-sale devices.
- Delegate and monitor complex tasks to ensure resolution.
- Assisted team leads and our Fintech department with deployment of new releases. 
- Research, analyze, and implement payment solutions. 
- Troubleshoot and solve complex technical issues.
- Specialized in integrations and Point-of-sale Systems. 
- Maintain a successful relationship with Sales Directors, partners, and mutual clients.



VizyPay is revolutionizing the payments industry by offering a credit card processing model that focuses on powerful payment solutions, real human customer support, and simple merchant services. VizyPay exists to level the playing field for small to mid sized business to be able to accept credit cards and achieve greater success.

Based in West Des Moines, Iowa, VizyPay is a provider of payment technology solutions for businesses across the United States. We support retail and restaurant locations with physical terminals and POS integrations, online businesses with shopping cart capabilities, professional service businesses and on-the-go businesses with a mobile application. Beyond that, we make our pricing model simple, easy to understand and truly full disclosure at every level.  

We do things a little different and against the norm. 

* We're devoted to honesty and transparency. 
* Direct Wholesale pricing (Interchange) that the big guys get (think Target, Home Depot, etc)
* Flat Monthly Fee, and Fixed Margins (meaning you know what we make)
* No Long term contracts or leasing of terminals
* Nothing hidden in the fine print.
* No confusing credit card gibberish.
* Our only motivation is to find you the best solution based on your needs.
* We give small businesses the ability to offset up to 100% of their processing fees!

Simple Pricing. Simple Decisions.

Technical Support Specialist 

CO-OP Financial Services

- Assist clients (credit unions) with requests.
- Work with Project Coordinators and Implementation team with projects.
- Work with vendors on our clients behalf to make sure everything is functioning properly.
- Prioritize work, time, and escalations.
- Troubleshoot, initiate conference calls, and find resources.
- Support multiple software applications.
- Required to research and gather critical information for case resolution.
- Educate clients with new updates, processes, and procedures. 
- Educate clients on new software applications.
- Work with Client Business Executives, CEOs, and upper management to build strong relationships.
- Required to fulfill our clients needs and guide them in the right direction.

Client Care Specialist

Wells Fargo

- Assist customers in resolving fraudulent activity on accounts
- Required to use various software programs for claim resolution
- Began working with debit claims moved to credit claims processing
- Mentor new hires

Financial Crimes Speacialist Credit Card Claims

- Processed chargebacks on fraud and nonfraud claims
- Researched, analyzed, and decided course of action on transactions
- Experience working in an inbound call center environment

Financial Crimes Specialist - Debit Card Claims

Capital One

- Assisting customers with their credit card accounts
- Entrusted with safeguarding confidential client information

Customer Service Representative

Experienced Financial Technology Professional with a demonstrated history of working in the financial services industry. Skilled in business developing, project managing, implementation, and client satisfaction.  Continuing to pursue passion as a Business Analyst professional.  Enjoys working with others to find, develop, and implement business solutions.

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