Walmart

Product Manager III

WIRL

Coordinated a design team in developing an empathy-driven wellness platform for WIRL to reduce healthcare workers' occupational burnout.

Product Manager

Wellness in real life (WIRL) is a wellness tech platform designed to help healthcare providers and workers prevent burn out.

Student Product Consultant

Duke University

EGRMGMT 540 - Management in High-Tech Industries | Prof. Dr. La Tondra Murray

Graduate Teaching Assistant

Duke Housing and Residence Life | Pegram Residence Hall

Resident Assistant

Microsoft

• Product Strategy for Digital Storefront Engagement: Owned the revamp of account.xbox.com to increase 4% ARPU (average revenue per user) for 120M MAU by prioritizing investment opportunities for the storefront. Presented a strategic roadmap before the SLT identifying customer satisfaction, platform upgrade, and revenue generation opportunities.

• Redesigning UX for User Retention: Collaborated with 10+ partner teams to improve CRR (customer retention rate) for 675M annual storefront visits by scoping a vision of making the page informative, delightful, and easier to use.

• Technical Feasibility and Usability Analysis: Analyzed the technical feasibility to reduce 35% maintenance costs (page performance and vendor dependability) enhancing the legacy page currently running in unsupported technology vs. rebuilding the page in modern React SPA making the platform scalable.

• Data-Informed Decision-Making for Product-Led Growth: Defined the need for active data telemetry for the page to derive usage analytics and track user behavior to make data-informed decisions for storefront growth. 

• Innovative Feature Ideation for Sales Growth: Ideated social feature opportunities for the page translating into 7% quarterly sales/storefront visits to improve platform usage frequency, game discoverability, and PDP visits.

Duke Innovation and Entrepreneurship

Ideated rural education project in East India, aiming to provide quality education for 500+ students, enhancing literacy rates and academic performance.

Fellow at Student Founders Program

RevFit

Spearheaded the product development of an arcade punching device ‘Fight Light’ with 3 cognitive modes and active feedback as Minimum Viable Product.

Co-Founder

Deloitte

Customer Success and Product Validation | Banking and Financial Services

•  Risk Mitigation Leadership: Led 4 product remediation teams in Risk and Advisory to mitigate under-remediation of banking products inducing 1.2x customer retention in the market.
   
• Regulatory Impact Prevention: Remodeled system impact by relaying customer feedback in supportability requirements to prevent regulator (US Fed Reserve) intervention by 77%.

• Financial Impact (Quantitative & Qualitative) Analysis: Managed and computed customer-driven financial impact populations for 5000+ remediation amounts to improve B2C product quality for customers.

• Optimization through Data Analysis: Won Deloitte Spot Award for optimizing product enhancements utilizing 1000+ low-latency SAS scripts analysis to bring down data discrepancy to 3%.

Consultant (Product / Program Management)

Regulatory Reporting | Banking and Financial Services

•  Digital Transformation: Implemented regulatory reporting automation to streamline comprehensive data governance principles of US Federal Reserve across the finance organization saving $2BN for the bank.

•   Performance Tuning and Optimization: Performed iterative performance tuning by analyzing high impact SQLs and reduced report generation period by 66% (6 days to 2 days).

•   Client Requirement Remodeling: Handled client requirement gathering & analysis, and remodeled the automated solution built by performing root cause analysis (RCA) of staged data with the reported data.

•   Product Validation and Business Solutions: Spearheaded product validation of OFSAA and devised business solutions for data issues.

•   Tool Development for Efficiency: Developed tools to save manual efforts by 80%, monetized and leveraged across clients.

Firm Initiatives
•   Cluster Lead, Deloitte Impact Day 2021
Virtually facilitated a cluster of 30 volunteers at Samarthanam NGO to develop teaching aids. Impacting society, my team recorded a total of 15 audiobooks for the visually impaired.
•   Onboarding Advisor, Deloitte Consulting 2020-Present
Mentored new professionals in the firm as an onboarding advisor under the ‘Buddy’ program. Constantly connected with Talent Review Counselor on their feedback and helped new hires in collectively working towards implementing them.

Highlights:-
Awarded multiple project and spot awards for significant contribution in client engagements.

Analyst (Product / Program Management)

Robert Bosch GmbH

Engineered full signal chain analysis of pressure sensor DS8 used in Anti-Braking system for traction control deployed in Audi and Jaguar Land Rover.

• Software Development Life Cycle Management: Managed software development cycle (V-model) by executing integration testing.
Product skill: Strategic Planning and Decision-Making

• Design Iterations and Test Case Development: Performed 50+ low/high-level design iterations and developed 250+ test cases in Embedded C.
Product skill: Problem Solving and Technical Proficiency

Research And Development Intern

Interned in the Network Operations department under the RF Lead's guidance, acquiring a comprehensive understanding of LTE operations and the interplay of various components.

Network Operations Intern

Tata Steel

Analysed the impact of CSR in education at suburban government schools

Education Intern under CSR

Duke Grad | Product @ Microsoft, Deloitte | Driving Product Growth and Engagement Strategy | CSPO®

Building stronger moats for Risk Technology at Walmart Global Tech.

DM to chat about navigating product management and life :)

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