Bhupinder D.'s Linkedin Analytics

As a Virtual CTO at GPS 17 Consulting, I leverage my 25+ years of experience in the IT Outsourcing, Consulting, and Managed Services industry to help clients identify their value propositions, align behind an agreed vision and mission, and refocus their service portfolios to achieve their business goals and outcomes. Certified in ITIL Service Offerings and Agreements (ITIL-SOA) and Managing Successful Programs (MSP), I have a proven track record of delivering complex and multi-million $ ITSM and SIAM programs across various sectors, including Healthcare, Banking, Telecoms, Manufacturing, and Government. My mission is to drive IT value and innovation for my clients and enable them to streamline their operations, enhance their analytics, and improve their customer satisfaction, leading to increased revenue. Areas of expertise include IT Program Management, Transition and Transformation, Stakeholder Management, Customer Journey mapping, Service Portfolio re-alignment, optimization and management. I, also, have deep experience in IT Service Strategy and Planning, Software Development Lifecycle Management, and Business and Operational Process modeling, both re-engineering, and optimization. My current focus is on optimizing service/product portfolios for established and start-up companies to enhance their value propositions, streamline sales and delivery processes, with the goal of increasing quality of service and revenue potential. I am also involved with the EdTech and Quick Service Restaurant (QSR) verticals where I am leading and assisting with the development of the next generation of AI driven Learning Spaces and streamlined Self Service solutions.