GSMA

Web Content Manager

•	Strategic input based on experience and knowledge
•	Analyse customer data to improve customer experience.
•	Hold product demonstrations for customers.
•	Improve onboarding processes.
•	Evaluate and improve tutorials/documentation
•	Handle and respond to customer requests/complaints
•	Help with product design/development
•	Understand your customer base and focus on solving long-term needs.
•	Advocate for the company
•	Onboard new customers
•	Be the voice of the customer
•	Improvement of existing platforms and development of new ones 
•	Simplify the process and systems – what can we remove?
•	Improve UI/UX and ensure it is aligned with customer
•	Find out what other exhibitors are seeing/doing
•	Use exhibitor contacts to trial new products/revenue-generating items

Global Customer Success Manager

Dedicated Global Customer Care Manager at GSMA, driving client satisfaction and fostering long-term relationships. Proven track record in ensuring successful onboarding, delivering value-added solutions, and collaborating cross-functionally. Passionate about leveraging technology to enhance user experience and achieve business goals.

Global Events Customer Care Manager

Metropolitan Pub Company

I work with the general manager to run the pub, hire, train and develop the team, plan events and take charge of everything when the general manager is absent.

Complete all due diligence tasks, health and safety and fire safety. ensure the standards of Metro are adhered to.

Run various events from Birthday's, Baby showers, wakes as well as pub events and socails

Personal Licence Holder June 2022

Assistant General Manager

Front of House Supervisor

NYUPT 

Premier Global/NASM - Level 2 Gym Instructor
Premier Global/NASM - Level 3 Personal Trainer
Premier Global/NASM - Nutrition Advisor
Premier Global/NASM - Integrated Balance Training CPD
Premier Global/NASM - Mental Toughness CPD
Premier Global/NASM - Integrated Speed, Agility & Quickness
ICI - Level 1 Indoor Cycling Instructor
Fitness Training Company - Sports Nutrition Coach

Fitness Coach

BJC Management Solutions LTD

Contract Customer Care Manager/Head of Department - experienced in a large number of different sectors ranging from Gambling, Hospital and Healthcare, Face to Face Retail, Contact Centre Retail, Advertising & Marketing, B2B and Events 
Office Management & Contact Centre Management

Customer centric approach
Salesforce Super user
Work alongside other departments in a bid to improve customer service.
Review existing processes and reporting in turn developing new ways to improve reporting

Owner

Global

My role is to provide the relevant sales teams with a comprehensive administration support service for the fulfilment of campaigns and the management of client relationships through the use of my team of experienced Customer Advisor's 
The aim is to make Exterion Media “a great company to do business with” through the development of customer led initiatives that improve the level of service we offer clients and the speed with which we react to queries, challenges, issues and requests for information.
My Role as the Customer Solutions Manager is to ensure that sales teams are relieved of unnecessary administrative tasks, but are also kept informed of any issues or queries that may have an impact on our ability to generate revenue or build relationships for the future.
I manage a team of 6 Head Office based Customer advisor's, 3 regional based users & 2 apprentices which is a first for the Company.
My personal aim is to streamline the current processes and use the current system to assist in this, whilst making Exterion Media the number 1 choice for a Out Of Home company by delivering 100% Customer Focused Service to all Exterion Media clients

Customer Solutions Manager

Bupa Cromwell Hospital

•	Cisco CM Database Maintenance.
•	Management support.
•	User Guide Creation for In-House Systems.
•	Staff Rosters.
•	Directorate & Head of Department Reporting .
•	Medical Administration.
•	Consulting room management.
•	Consultant Room Charges & Billing.
•	Consultants, Secretary’s and External Hospital liaison.
•	In-house system trainer for Clinical & Non Clinical Departments.
•	Take In-patient and Daycase bookings.
•	Liaise with other departments regarding patient requests i.e Costs & International care.
•	Log details of all communication faults updating the Hospitals I.T. department.
•	Service Delivery to gain notoriety throughout the Hospital.

Contact Centre Develompent & SME

Red Letter Days

•	My responsibilities include maintaining a suitable service level for our inbound calls by making sure all our advisors are free to take calls and keeping their busy time to a minimum.
•	Managing the floor to make sure that everybody on shift is ready to deal with all of our customers and providing World Class Service
•	Break management 
•	Maintain the team stats as well as stats for the call centre which are then distributed to our executive board of directors. 
•	Managing a team of 20 Customer Service Executives & bookings team
•	Regularly deliver training so that my team is the best within the company, I have implemented various processes to help us make the customer journey easier.
•	Conducting reviews and annual performance
•	Working towards strict deadlines to achieve department’s KPIs 
•	Conducting investigations and informing customers about the outcome within the agreed timescales.
•	Effectively implemented a revised call monitoring process.
•	Recruitment of new Customer Experience Executives
•	Supervised the workload of the team and deployed my team to areas of the business that needed additional support.
•	Regular liaison with our technical development team with new ways of developing our internal CRM.

Customer Service & Bookings Manager

Argos

•	Manage & maintain the shop floor to make sure it was to the standards that Argos expects and requires
•	Managed a team of 40 people
•	Making sure my team that were in the correct uniform, on time and offering all the relevant face to face 
•	Dealing with customer’s queries-making sure products or services was at a high level. 
•	Completing the payroll, running the exceptions, completing staff planner, releasing the banking and the general day to day requirements that a large company like Argos must complete. 
•	Responsible for in store health and safety as well as the stores due diligence

Customer Service Manager

Passionate and results-oriented Web Content Manager with a proven track record in creating engaging and user-focused online experiences. Specialising in user experience, content strategy, SEO implementation, and website management working with a number of stakeholders across the business

Taplio

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