Intercom

Staff Product Manager

Product lead at Intercom for Fin (generative AI product) and data.
Automated bot and agent workflows with read/write API access.

Senior Product Manager

* Apps, Integrations, App Store, Developers
* Tickets workflows
* Data platform, Custom Objects

Product Manager

Various Startups

Advising (early product fit) YC backed startups:
• Klir (YC w20)
• editmode (YC s21)

Advisor (Product Management)

First Circle

I led Product at First Circle a Series A fintech based in South East Asia where we built a profitable emerging market small and medium business (SMB) loan portfolio using a continuously improving system for setting personalised credit limits and pricing. 

• Launched the first non-collateralised digital amortised loan product in South East Asia with total lending > $100m
• Built a continuously improving propriety system for setting personalised credit limits and pricing and incentivising data uploads to the platform
• Shipped internal operations tooling to digitise data, process applications, approve/reject and issue loan offers
• Hired and structured teams across Product (3 PMs), Design (2 Designers and a Head of Design) and Research (1 Researcher)
• Drove research which later informed additional loan products (Credit Line) and ancillary services (Govt Project database)

Taplio

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