Bobby Brown's Linkedin Analytics

My career has been focused on working with global leading-edge technologies where I was often the person leading the design, building and continuous improvement of the post-sales customer experience. I take great pleasure in ensuring organizations run efficiently in disruptive markets. My passion is to always improve while ensuring scale for future growth. It all starts with building an amazingly diverse team that truly cares about each other and our customers. Post-Sales operational leader with proven results in maximizing customer revenue retention, and product adoption = NRR. My success has been based on blending high touch / open leadership style with analytics and KPIs to create a sustainable, scalable organization. Highlights: - Moved to Europe and took over post-sales leadership at MessageBird. Designed and built a scalable organization that supports self-serve through Enterprise around the globe. - Revamped Twilio's Global Customer Success Program during the company's fastest growth stage - Founding Team member that launched Google News, including in 8 different languages - Executive Team Member that grew a startup from zero to more than $40M in annual recurring revenue, without funding - Built and managed 24x7 global operations teams (US, Asia, and Europe) - On the founding team that developed, launched & supported one of the world's first Cloud Computing (IaaS) technologies. I’m an avid tennis player and fan. Traveling the globe and music are two of my favorite hobbies which keeps me on my toes. I enjoy leading by example and creating a hard working yet fun environment where my team members feel inspired to challenge the status quo while accomplishing great outcomes together.