Bob London's Linkedin Analytics

Are your CS, Sales or Account Management team's customer conversations really about the customer? Or are they just check-the-box "feature-fests," narrowly focused on your product with little or no value to the customer? RADICALLY AUTHENTIC DISCOVERY (RAD) BOOSTS CUSTOMER ACQUISITION & RETENTION RAD is based on my customer discovery conversations with over 2,700 B2B decision-makers and features two unique components: 1. Disruptive, penetrating questions that give customers space to talk about what they're experts in: Their problems, priorities and perceptions (not your product!). 2. Techniques to "mute yourself" so you can listen between the lines and go where the customer or prospect wants to go. As a result you'll "hear" what's really important TO THEM. NOW, YOUR TEAM CAN LEARN RADICALLY AUTHENTIC DISCOVERY I'd love to help your team reap the benefits of this unique approach. In my personalized professional development programs, your team will receive exclusive and actionable content not available from any other source, including: + ​The disruptive questions that yield candid responses and insights. + The importance of asking open-ended questions you don't know the answer to. + The right way to frame conversations, ask questions and follow up. + Tips on “listening between the lines” to maximize insights. Visit www.boblondon.co to learn more.