Bogdan Grigorescu

Direct Line Group

* Leading software engineering for re-platforming of customer and shared services.
* Designing automation flows for platform integration, user authentication and data protection policies.

Senior Technical Lead, Engineering and Automation

eBay

* Lead the integration of eBay stack with social and messaging platforms across geographies.
* Built the technology and quality strategies for integration with social and messaging channels.
* Designed and implemented automation solutions for tech transformation programmes.
* Architected and implemented technical solutions for data governance, legal and regulatory compliance such as Digital Services Act and Digital Markets Act in relation to social and messaging channels.
* Designed cross-platform authentication flow within zero-trust security framework.
* Introduced new Quality Engineering standards into SDLC and cross-functional projects.
* Designed test approach for global projects and critical applications.
* Coached and mentored developers and QA engineers across functions.

Senior Technical Lead, Architecture and Quality Engineering

Afiniti

* Defined the Quality Assurance strategy and execution in machine learning and applied science projects.
* Lead and directed the Quality Engineering organisation.
* Scaled automation of testing and engineering processes. 
* Spearheaded Chaos Engineering for Artificial Intelligence systems.
* Drove strategy and implementation of Observability for systems.
* Designed, managed and maintained Quality Assurance practices, standards, methodologies and metrics.
* Drove continuous improvement through strengthening of quality tools, skills, infrastructure and process optimisation.

VP, Head of Quality Assurance Engineering

Apple

* Lead Quality Assurance and testing for infrastructure projects across multiple geographies for internal media channels: cloud migrations, data centre migrations, geo-expansions.
* Implemented automation for Quality Assurance and testing of corporate contacts.
* Coached and trained engineers in Apple's culture, tools, processes and ways of working using the experience from my previous tenure at Apple.
* Devised and implemented testing processes localised across legal jurisdictions.
* Optimised processes for business operations.

Technical Lead, Operations and QA

Combined Intelligence

* Implemented enterprise grade AI automation. 
* Defined operational models for AI solutions.
* Designed and implemented Data Science frameworks and workflows for machine learning.
* Defined and implemented risk identification and mitigation methods for quality of AI systems.
* Implemented Ethics frameworks for AI systems.
* Accelerated speed to market through intelligent automation for enterprises - defined Agile frameworks, introduced DevOps ways of working, built cross-functional teams and lean processes.

AI Implementation Manager

Marks and Spencer

* Delivered the cloud-based machine learning (NLP) platform integrating retail stores with the contact centre across multiple geographies. Considered as 1st commercial grade NLP platform in Europe.
* Defined and implemented the platform roadmap. 
* Implemented engineering functions for platform management and operations: DevOps, Quality Assurance, Design, Reporting and Operations.
* Built and lead the technical team focused on platform management and operations, project delivery and quality assurance of engineering functions.
* Defined and implemented an Agile framework centred on Acceptance Test Driven Development (ATDD).
* Designed and built a continuous delivery model based on Agile framework, DevOps and automation.
* Delivered high resilience and disaster recovery mechanisms for the machine learning platform.
* Defined benchmarks for Service Design and Transition and Business Continuity Planning.

Delivery Lead and AI Platform Manager

* Spearheaded deployment of IT infrastructure, multimedia solutions and technologies in EMEA. 
* Built and managed teams of technical leads at on-shore and off-shore locations focused on project delivery, testing and quality assurance of new IT solutions in accordance to industry’s best practices.
* Defined roadmap for the engineering team. Coached and mentored engineers to reach their full potential and achieve recognition across the enterprise.
* Drove technical aspects of outsourced vendor expansion programmes for the Apple Online Store and Apple Care organisations in EMEA.
* Led User Acceptance Testing (UAT) of integrated solutions for Online Store, e-Commerce, CRM and contact centre platforms encompassing telephony, chat and video delivering personalised customer experience worldwide.
* Devised Quality Assurance processes and test management methods.
* Acted as technical escalation point for critical issues across EMEA.
* Produced and implemented IT processes in accordance to ITIL that increased platform reliability and optimised systems utilisation while delivering cost efficiencies. 
* Produced technical documentation for projects and operations.

Senior Lead

Betfair

* Led the implementation of Genesys Voice and eServices solutions. 
* Maintained and supported the enterprise telecom platform and Genesys applications across three sites in EMEA. 
* Drove platform audits, testing and Quality Assurance.
* Authored project and support documentation for telecom systems and related solutions.

Senior Telecom Engineer

Yell

* Implemented Genesys integration with Call Recording and Business Intelligence systems across two sites. 
* Led the migration of Business Intelligence solution to a new platform. 
* Participated in disaster recovery exercises. 
* Produced operations processes in accordance to ITIL.
* Conducted training for business managers and IT support staff. 
* Built and maintained the Knowledge Base for IT operational teams.

Platform Integration Specialist

EUROPEAN TECHNOLOGY CONSULTANTS

* Administered, maintained and supported Genesys multi-media and contact centre technology solutions for FTSE 250 clients in UK and USA. 
* Produced operational documentation and developed support procedures.

Senior Consultant

Large scale implementations of communications platforms and engineering standards worldwide.
Speaker at global conferences on AI, automation, data privacy and security.
Specialties:
Solution Architecture and Design, Integration, DevOps, Machine Learning, Natural Language Processing, Ethics for AI Systems, QA Engineering, Software QA, Telecom Networks, IT Infrastructure, IT Operations.

Senior Technical Lead, Architecture

* Integrating eBay stack with social and messaging platforms.
* Building the technology strategy for integration with social and messaging channels.
* Designing and implementing automation solutions for tech transformation programmes.
* Architecting and implementing technical solutions for data governance, legal and regulatory compliance such as Digital Services Act in relation to social and messaging channels.
* Designing cross-platform authentication flows.

Taplio

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