Bogdan Grigorescu

eBay

* Leading the integration of eBay stack with social and messaging platforms across geographies.
* Building the technology and quality strategies for integration with social and messaging channels.
* Designing and implementing automation solutions for tech transformation programmes.
* Architecting and implementing technical solutions for data governance, legal and regulatory compliance such as Digital Services Act and Digital Markets Act in relation to social and messaging channels.
* Designing cross-platform authentication flow within zero-trust security framework.
* Introducing new Quality Engineering standards into SDLC and cross-functional projects.
* Designing test approach for global projects and critical applications.
* Coaching and mentoring developers and QA engineers across functions.

Senior Technical Lead, Architecture and Quality Engineering

Afiniti

* Defined the Quality Assurance strategy and execution in machine learning and applied science projects.
* Lead and directed the Quality Engineering organisation.
* Scaled automation of testing and engineering processes. 
* Spearheaded Chaos Engineering for Artificial Intelligence systems.
* Drove strategy and implementation of Observability for systems.
* Designed, managed and maintained Quality Assurance practices, standards, methodologies and metrics.
* Drove continuous improvement through strengthening of quality tools, skills, infrastructure and process optimisation.

VP, Head of Quality Assurance Engineering

Apple

* Lead Quality Assurance and testing for infrastructure projects across multiple geographies for internal media channels: cloud migrations, data centre migrations, geo-expansions.
* Implemented automation for Quality Assurance and testing of corporate contacts.
* Coached and trained engineers in Apple's culture, tools, processes and ways of working using the experience from my previous tenure at Apple.
* Devised and implemented testing processes localised across legal jurisdictions.
* Optimised processes for business operations.

Technical Lead, Operations and QA

Combined Intelligence

* Implemented enterprise grade AI automation. 
* Defined operational models for AI solutions.
* Designed and implemented Data Science frameworks and workflows for machine learning.
* Defined and implemented risk identification and mitigation methods for quality of AI systems.
* Implemented Ethics frameworks for AI systems.
* Accelerated speed to market through intelligent automation for enterprises - defined Agile frameworks, introduced DevOps ways of working, built cross-functional teams and lean processes.

AI Implementation Manager

Marks and Spencer

* Delivered the cloud-based machine learning platform integrating retail stores with the contact centre across multiple geographies.
* Defined and implemented the platform roadmap. 
* Implemented engineering functions for platform management and operations: DevOps, Quality Assurance, Design, Reporting and Operations.
* Built and lead the technical team focused on platform management and operations, project delivery and quality assurance of engineering functions.
* Defined and implemented an Agile framework centred on Acceptance Test Driven Development (ATDD).
* Designed and built a continuous delivery model based on Agile framework, DevOps and automation.
* Delivered high resilience and disaster recovery mechanisms for the machine learning platform.
* Defined benchmarks for Service Design and Transition and Business Continuity Planning.

Delivery Lead and AI Platform Manager

* Spearheaded deployment of IT infrastructure, multimedia solutions and technologies in EMEA. 
* Built and managed teams of technical leads at on-shore and off-shore locations focused on project delivery, testing and quality assurance of new IT solutions in accordance to industry’s best practices.
* Defined roadmap for the engineering team. Coached and mentored engineers to reach their full potential and achieve recognition across the enterprise.
* Drove technical aspects of outsourced vendor expansion programmes for the Online Store and Customer Care organisations in EMEA.
* Led User Acceptance Testing (UAT) of integrated solutions for Online Store, e-Commerce, CRM and contact centre platforms encompassing telephony, chat and video delivering personalised customer experience worldwide.
* Devised Quality Assurance processes and test management methods.
* Acted as technical escalation point for critical issues across EMEA.
* Produced and implemented IT processes in accordance to ITIL that increased platform reliability and optimised systems utilisation while delivering cost efficiencies. 
* Produced technical documentation for projects and operations.

Senior Lead

Betfair

* Led the implementation of Genesys Voice and eServices solutions. 
* Maintained and supported the enterprise telecom platform and Genesys applications across three sites in EMEA. 
* Drove platform audits, testing and Quality Assurance.
* Authored project and support documentation for telecom systems and related solutions.

Senior Telecom Engineer

Yell

* Implemented Genesys integration with Call Recording and Business Intelligence systems across two sites. 
* Led the migration of Business Intelligence solution to a new platform. 
* Participated in disaster recovery exercises. 
* Produced operations processes in accordance to ITIL.
* Conducted training for business managers and IT support staff. 
* Built and maintained the Knowledge Base for IT operational teams.

Platform Integration Specialist

EUROPEAN TECHNOLOGY CONSULTANTS

* Administered, maintained and supported Genesys multi-media and contact centre technology solutions for FTSE 250 clients in UK and USA. 
* Produced operational documentation and developed support procedures.

Senior Consultant

Orange

* Integrated Genesys with CRM, IVR and the telecom systems for multi-site contact centre.
* Administered and maintained the Genesys platform. 
* Produced work procedures and processes for IT teams in accordance to ISO 9001 quality standards.

Lead Integration Engineer

* Implemented, administered and maintained the telecom network, IVR and telephony applications for corporate and contact centres across multiple sites.
* Produced technical documentation for network and applications management.

Network & Telecom Engineer

Large scale implementations of communications platforms and quality engineering standards worldwide.
Speaker at global conferences on AI, automation, data privacy and security.
Specialties:
Solution Architecture and Design, Integration, DevOps, Machine Learning, Natural Language Processing, Ethics for AI Systems, QA Engineering, Software QA, Telecom Networks, IT Infrastructure, IT Operations.

Senior Technical Lead, Architecture

* Integrating eBay stack with social and messaging platforms.
* Building the technology strategy for integration with social and messaging channels.
* Designing and implementing automation solutions for tech transformation programmes.
* Architecting and implementing technical solutions for data governance, legal and regulatory compliance such as Digital Services Act in relation to social and messaging channels.
* Designing cross-platform authentication flows.

Taplio

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