Jess Bombacie

HiRoad (funded by State Farm Insurance)

- Focused on innovating behavioral-based algorithms and analytics within the consumer insurance sector, resulting in enhanced customer benefits such as reduced rates for safer driving practices.
- Collaborated closely with product management, engineering, and risk management teams to ensure the delivery of high quality end-to-end product design experiences.
- Supervised a team of product designers, fostered an environment focused on creativity, productivity, and professional growth.
- HiRoad pivoted to commercial initiatives requiring a 12 -18 month sales cycle = layoffs in October. Learn more at: https://www.hiroad.com

Sr. Product Design Manager

Innovaccer

- Transitioned UX leadership from U.S. based management to leadership in India - where we grew & promoted product design managers into product design directors.
- Led an organization of 40 product designers, managers, and researchers, focusing on enhancing product design and research for a suite of digital products and a healthcare platform.
- Utilized design + AI to build the future of healthcare - by improving the lives of providers, patients & payers (insurance).
- Increased organizational product design / UX maturity.
- Mentored, hired & improved product design processes.
- Partnered with leadership, product, engineering, sales, marketing & support to consistently evangelize customer-focused experiences.

Product Design Director

PitchBook Data

- Responsible for the PitchBook Product Design organization focused on the financial platform (50k+ user base) + iOS & Android mobile app + chrome extension + internal tools + design ops & research.
- The organization included 20 people. 5 feature teams with 16 designers and 3 UX managers/leads.
- Increased organizational product design / UX maturity.
- Partnered with executive leadership, product, engineering, sales, marketing & support to consistently evangelize customer-focused experiences.
- Optimized design & development processes within product, engineering & broader design partners.
- Created and established a Design Ops team focused on patterns and our design system.
- Established product design competencies & growth paths.
- Collaborated and established org-wide product design principles.
- Increased designer retention, by eliminating issues which previously caused an 85% attrition rate.
- Managed the annual product design budget.

- Managed a product design team of 5 product designers of varying seniority levels.
- Optimized our team-level design process with product, engineering & broader design stakeholders.
- Enabled institutional investors (pension funds, endowments), VC firms and start-ups to triangulate on one another.

Product Design Manager

VMware

- Designed Secure State, a next generation cloud security & compliance application.
- Managed a small team of contract UX / product designers.
- Enabled experiences which manage and distill massive amounts of data from thousands of cloud accounts - from each of the large providers (AWS, Azure & Google Cloud Platform).
- Established standards across the cloud product suite, by designing successful patterns and paradigms.
- Designed at enterprise scale. Our customers manage cloud assets (in the thousands) and events / transactions (in the 100k's to millions).

Principal Product Designer

Microsoft

- Worked with a team of UX designers, focused on redefining Microsoft's core commercial / enterprise management experiences while migrating $50+ billion in revenues into phone, tablet & desktop experiences - for Microsoft Store for Business and Microsoft Store for Education.
- Evangelized, educated & advised management on how UX directly impacts revenues.
- Partnered with product managers, project managers, visual designers and engineers across multiple enterprise applications.
- Microsoft Store for Education focuses on products such as Minecraft Education Edition, hardware,  apps and software.
- Established UX process and standards within the team as well as Microsoft at large.
- Influenced the concept of "One Microsoft" experience throughout the company.

Senior Product Designer / Senior User Experience (UX) Designer

Tahzoo

- Operationalized and delivered UX across multiple Fortune 50 enterprise level clients.
- Clients: NASDAQ, Blackboard, Wells Fargo, T-Mobile, Transamerica and Nationwide Insurance.
- Pushed the collaborative envelope between research, insights, content strategy and user-centered design.
- Researched, concepted, designed, iterated and delivered useful, usable & desirable phone, tablet, wearable and desktop experiences.
- Actively contributed to, and focused on, designing UX deliverables.
- Established the practice, streamlining the process and refining the strategy behind UX.
- Became an expert in SDL Tridion.

Tahzoo provided enterprise level clients with services ranging from SDL Tridion implementation/enhancement to content strategy and customer-insight-driven user experience.

Head of Product Design

EffectiveUI / WPP

- Designed a revolutionary cloud based PAAS (Platform As A Service) for the aviation industry
- Collaborated with tablet & phone applications teams (which accessed data stored on the PAAS).
- Partnered with key stakeholders to evangelize UX within their product teams, orgs & divisions.
- Assisted managers, directors & executives with UX leadership, strategy, operations and processes.
- Worked to establish interface standards for our division - in the form of a Unified UX pattern/icon/terminology library.
- Produced deliverables of: wireframes, flows, hierarchies, maps & personas to communicate intent.
- Facilitated feedback sessions and presented design rationale to product teams & UX peers.
- Educated, informed & advised executive teams on what great UX can do for customers/revenues.
- Implemented our solutions, utilizing agile, with development teams in British Columbia, Seattle & Missouri.

- EffectiveUI is a WPP subsidiary and specializes in user experience, interaction design & strategy consulting.

Lead Product Designer / Lead User Experience (UX) Designer

Elevatus

Owned & operated a UX consultancy, which partnered with a wide variety of companies within various industry verticals to design and deliver various web, tablet & phone experiences. Managed every stage of the engagement process and various team sizes to deliver sitemaps, personas & wireframes - from discovery to completion.

PRODUCTS: 
Creature: Pacifico, Gates Notes, Seattle's Best Coffee, NZO, Nuun, Tanteo
Publicis: T-Mobile
Saltmine: Phillips/Sonicare
Aduro: Specialized, REI
DDB: Holland America, Microsoft TechNet, Seattle Sonics, Phillips, Jansport, Salton & Tektronix.
Infusionsoft: Initiated large scale redesign of this e-mail, CRM SaaS solution which enables small business owners to manage all aspects of their business and customer relationships online.

GAMING:
NCSoft / Arenanet: Focused on designing user experiences for game-to-web and game-to-mobile experiences. Essentially: What happens when users transition from game-play to the web for checking scores, levels, character enhancements etc. NCS is a developer and publisher of MMORPG (Massive Multi-Player Online Role Playing Game) games - with users in the millions.

SOFTWARE:
MS: System Center Operations Manager
Worked on revamping most of the interactions within their SCOM product, which enables IT Pro’s to manage the applications and hardware on their network, regardless of where it is or how many machines, websites, applications etc.

MS: Encarta: Educational Products Group
Concepted & designed ideas for an educational platform which would enable students, teachers and staff to collaborate and share class related documents and resources.

GOVERNMENT:
Department of Defense / Army: Worked with doctors at the Joint Base Lewis McChord to design web applications and augmented reality experiences which would help soldiers with PTSD & TBI re-enter society in the most positive manner.

Product Designer / User Experience (UX) Designer

The User Experience Company

Founder

ESPN.com | Disney Interactive Media Group

- Worked with producers from each of the major online WDIG properties to ensure online client ads were designed and built with the proper UI as well as set-up to technically track and report correctly within the WDIG ad management system.
- Worked with ui design, content and media teams from agencies as well as internal counterparts to design, build and coordinate ads with each site. 
- Developed new advertising revenue opportunities and products for each of the Disney properties. 
- Researched new advertising media technologies for integration into the WDIG brands. 
- Managed, Improved and Extended current 3rd party technical relationships.

Technical Ad Integrator III

I collaborate with people and improve process & tools to build systems which enable product design teams to discover and deliver greater customer value.

End-to-end customer experiences (CX), product design / user experience (UX), design ops and research ops are changing today's enterprise applications. Simple, intuitive interfaces and their supporting design systems, are enabling product teams to create new features and revenue opportunities, while also increasing customer retention by refining existing functionality.

- Focused on disrupting the insurance industry with behavioral-based algorithms & related customer benefits. i.e. lower rates for safer driving.
- Partnering with product management, engineering & risk management to deliver quality end-to-end product experiences.
- Managing a team of product designers.
- Learn more at: https://www.hiroad.com

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