ActiveNav

•	Spearhead full-scope global operations encompassing program management, human resources, IT operations, continuous improvement, facilities management, and sales support.
•	Introduced Concur software to enhance expense reporting and tracking company-wide. 
•	Defined specific policies in alignment with ISO27001 standards as integral member of certification team.
•	As part of Information and IT Working Group, devised operational InfoSec policies to support ISO framework.
•	Built comprehensive HR program for the company with an emphasis on policies, procedures, staff engagement, retention, organizational culture, coaching, training, performance management, and skills development.
•	Oversee GSA audits, GSA sales reporting, and support Sales/Engineering in RFP/RFI responses.

Senior Manager of Global Operations

Cycle Aviation, Inc.

•	Helmed the complete spectrum of daily operations spanning project management, business administration, human resources, profit maximization, budget compliance, policies, procedures, and accounting. 
•	Championed Embraer Phenom 100EV and 300 annual inspection and progressive inspection/maintenance program boasting lean methodologies, lower waste, and improved turnaround time.
•	Enforced and fortified rigorous compliance with regulations for airplane maintenance, OSHA, and FAA criteria by overhauling SOPs, safety manual, and employee handbook.
•	Shaped new employee performance management system and training to track mechanics’ skills development and provide managers with coaching, training tools, and support.
•	Structured new HR filing system to comply with Department of Labor regulations, ensure strict confidentiality of files, and separate legal and medical documents for enhanced efficiency and organization. 
•	Slashed receivables from 120 days to 10 days in the first month by preparing agreements, taking credit cards in advance, and automatically invoicing and charging for work performed.
•	Formulated budget models to eliminate bad debt and become profitable.

Operations Manager | Human Resources Manager

Summit Insurance Services/Kelly Insurance Agency

•	Promoted to account manager within one year and reported to CEO and Sales VPs. 
•	Steered seamless implementation of new benefits packages, payroll solutions, and other ancillary products for new and existing clients. 
•	Grew revenue nearly 20% through compelling and informative presentations (in English and Spanish) to groups of up to 180 attendees which successfully increased employee enrollments at client companies. 
•	Conducted extensive research to craft custom proposals for sales VPs featuring spreadsheets and slide decks according to needs and prospects.

Key Account Manager
Development of Group Benefit Plans for clients in the 50 plus Market.
Consultant to client Human Resource Directors, Generalists and Specialists in Group Health and Ancillary Benefits, Healthcare Reform, ERISA, Cobra, and State Continuation.
Design of Benefit Web pages for Agency clients to include client and employee communications.
Participates in prospecting and sales meetings with potential and existing customers.
Primary customer service link between agency and assigned clients.

Account Manager

Kelly Insurance Agency

Developed new and modified existing benefit plans for clients including Health, Dental, Vision and Ancillary Lines.  
Conducted group communications/enrollment meetings with client employees (newly eligible and existing) to fully explain core benefits and voluntary benefits as well as handle any follow up calls.
Supported and assisted external Human Resource staff regarding issues concerning Group Benefits, ACA and ERISA Compliance.
Response to benefit questions and assistance in claims issues.
Support of Agency Sales Staff with development of Benefit packages and proposals for both existing and prospective clients.

Benefits Specialist

GEICO

•	Steadily advanced through a series of promotions based on exceptional performance. 
•	Provided leadership to 10 examiners, created work schedules, and delegated assignments; successfully coached 75% of team members to earn promotions and commendations.
•	Effectively employed polished negotiation skills to win 95% of arbitrations with counterparty insurance companies.

Claims Manager | Call Center Supervisor | Continuing Unit Examiner | Litigation

As a Senior Manager of Global Operations at ActiveNav, I leverage my 17+ years of diverse business experience and my credentials as a Senior Claims Law Associate and a Lean Six Sigma Green Belt to deliver high-impact projects and solutions that help organizations manage and protect their data. I am responsible for the full scope of operational functions, from program management and human resources to IT operations and sales support.

I am passionate about improving processes and systems, enforcing policies and procedures, and building and coaching high-performing teams. I am also fluent in English and Spanish and adept at communicating and collaborating with diverse stakeholders at all levels. My primary style is participative and teamwork-oriented, and my mission is to enable, empower, and elevate the people and the organization I work with.

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