Global Relay

Global Relay is a leading provider of compliant electronic communications archiving, messaging, supervision, information governance, and eDiscovery. 

Our 23,000+ customers in 90 countries include highly regulated organisations and other corporate firms, including financial services, insurance, technology, energy (oil and gas), legal, government and healthcare. 

Global Relay preserves more than 60 data types within a unified, highly-secure cloud repository. Data types include: email, collaboration platforms (e.g. Microsoft Teams, Slack, Zoom), Instant Messaging, Bloomberg®, Refinitiv, social media, text messaging, voice, and trade data. 

Global Relay Archive captures and preserves 60+ data types in one highly-secure and scalable repository. 

Global Relay Message enables organisations to collaborate both internally and externally, confident that compliance, privacy, and security requirements are being met.

Senior UX Designer

Kindred Group plc

Senior Product Designer

Kindred is one of the largest online gambling companies in the world with over 20 million customers across 100 markets. The company was founded in 1997 by Anders Ström and listed on Nasdaq Stockholm in 2004. Kindred is committed to offering our customers the best deal and user experience possible, while ensuring a safe and fair gambling environment.

We offer pre-game and live Sports betting, Poker, Casino and Games across our markets. While our core markets are in Europe and Australia, we address most global markets.

Kindred is a pioneer in the online gambling industry and as an innovation driven company that builds on trust, we have led the development into areas such as technological advancements, mobile solutions, new product launches, as well as player safety and responsible gambling improvements.

UX Architect

Gamesys

The Gamesys Group was founded in 2001 by Noel Hayden and a small team of developers with the aim of building one of the world’s most successful online entertainment businesses. 12 years on, they are now 900 people strong and still growing with headquarters based in Central London. Gamesys are a software developer and operator and currently operate several of the UK and Europe’s leading online social and real money slots, casino and bingo sites on both web and mobile / tablet with new products and apps being released regularly. More recently Gamesys partnered with Facebook to become the first company worldwide to launch real cash gaming applications on their platform.

Their continued year on year growth, ground breaking acquisitions including Virgin Games and strategic partnerships with Tropicana Casinos, Caesars, News Corp and many more means Gamesys is now considered by the industry’s most prominent magazine eGaming Review, as the 5th most influential online gaming company in the world.

Games QA Engineer with UX Design

Dennis Publishing

Dennis Publishing has an award-winning in-house technical team, Dennis Media Factory, to design and develop apps for tablets and smartphones. DMF is an agile development team with a strong focus on user centric design, well-defined product propositions and a desire to use the best technologies. In addition to taking our existing high-quality magazine content to new devices, the DMF team has produced a range of one-off digital apps and commercial projects.

- iOS/Android App Testing.
- Created User Stories/ Test Cases.
- Partnered with Product Manager.
- Bug Management and workflow in Jira/TestRail/Agile Board.
- Give UI/UX Feedback.
- Report to Head of App Development and work closely with product manager.
  and engineers to review user stories.
- Improving test Suite creation for test cases.
- Keeping up to date with UX Feedback reports.
- Experience of app release cycles and review processes.

Apps Tested:-
The Week
Mens Fitness
Cyclist
Evo
Mac User
TablePouncer

QA Mobile Tester

Apple

- Trained as a Facilitator and Mentor for London Market Core Training.
 
- Trained and guided new recruits within the store from Market Core to how Covent Garden worked and continued that support, all around the store.

- Currently Number 1 in store for most Revenue taken.

- Partnering with the Leader on the floor each day to ascertain what goal they wanted the team to achieve that day and made sure those goals were achieved. 

- Been a Wellness Champion representing Covent Garden for over 2 years.

- Due to my knowledge of Spanish, I assist all Spanish speaking customers with their purchases or enquiries regarding Apple products. I also assisted for 2 weeks looking after an Apple Guest Trainer from Spain.

- Taking charge and overseeing the STAT/Development Training by inputting new and fresh ideas for all 2011/12 Sunday Training at Covent Garden.

- Been part of the iOS team as a mentor to create excitement and expand the knowledge across the store ready for upcoming launches.

- Provide a personalised shopping experience to all our Apple Retail customers and ensure their experience is of the highest standard.

- Resolved and escalated customer service issues both sales and aftercare customer service issues.

- Always delivered increased sales and customer NPS score.

- Assisted customers to make purchases based on their needs, circumstances and budget.

- Increased Specialists output through mentoring and training.

- Developed strong working relationships with customers who keep coming back and asking for my advice for future needs.

Mentor

User Acceptance Tester - For Retail Systems

QA Tester

User Acceptance Tester - For Retail Systems

One of my enhancement ideas was implemented into the software and because of the high attention to detail I put into my work, I managed to pick out words that were 1 or 2 pixels misaligned from the rest.  This turned into a partnership with one of the developers for my advice on the User Interface, to keep the consistency of excellence in our standards which for me was extremely rewarding.

Sophbeck Sessions

- Supervised and Trained Bartenders.
- Dealt with complaints.

Cocktail Bartender Supervisor

Lionhead Studios

- Tested The Movies game for bugs.

- Submitted bugs and reported to the Lead Tester.

Quality Assurance Tester - Career Experience

Senior UX Designer at Global Relay

A Senior User Experience Designer who loves turning complex problems into simple and engaging products. I'm fascinated with Cognitive Psychology design and love to flex my creativity in any given task. Always proactive rather than reactive, who is ambitious and a high-performing individual. I am consistently delivering quick and accurate results and able to prioritise goals to maintain targets.

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