- Strengthened priority business initiatives by strategically refining features
& user stories, shepherding requirements from ideation to
implementation, and advocating for an improved user experience
within Track, a transportation & logistics visualization software product.
- Created BA leadership team and guided vision for Business Analyst CoP
which increased engagement, cultivated mentorship and proactive
knowledge sharing, and drove alignment of best practices & templates.
-  Initiated transformative process improvements, leveraging original Azure
Dev Ops (ADO) queries & dashboards, team roles matrix, and business
architecture & process diagrams. Insights optimized prioritization & estimates,
reduced rework, accelerated onboarding, and unified knowledge.

Business Analyst

Georgia-Pacific LLC

KOCH INDUSTRIES - GEORGIA PACIFIC (Atlanta, GA)
- Aligned Business Stakeholders and IT, guiding resource prioritization,
optimizing processes, and documenting requirements for successful
technology projects. Advocated agile methodologies and managed
end-to-end project lifecycle through business vision, design,
requirements, testing, and post-launch support.
- Improved business decision-making capability through development of
7 intricate Power BI Reports that integrated with Tier 1 customer's
POS/sales and inventory data. Eliminated manual processes, improved
data accessibility, and empowered Supply Chain Management and
Account Managers to make real-time analytics-driven decisions.

Senior Information Technology Business Analyst

Dixien, LLC of Atlanta

•	Developed supply chain & MRP system enhancements and resolved system bugs/issues by writing custom VBA code to integrate Excel-based planning tools into database and EDI system which increased visibility into changing customer demands, raw material shortages, and abnormal supplier lead-times. 
•	Influenced hiring decisions and trained 3 new managers and 2 analysts in raw material planning & forecasting strategy, logistics & shipping operations, inventory control processes, and customer demand planning and analysis.

Supply Chain Management Consultant

Highlights:
Developed tools in Microsoft Excel and Visual Basic using macros and advanced formulas to automate weekly & monthly forecast planning & inventory reporting processes; reduced forecast planning time by 60% and increased forecast accuracy 10%

Gathered data & designed ad-hoc reports, metrics, & dashboards to manage supply chain lead-times & performance, manufacturing capacities &  utilization, raw material yield, inventory levels, and variation in customer requirements; continually identified opportunities for improvement

Facilitated collaboration between business units and IT department, applied knowledge of IT systems and business needs to meet business requirements and streamline daily operations; created/improved processes & wrote process documentation and guidelines for users

Successfully managed raw material planning of $7.8 million/yr. to 20+ domestic & international suppliers; optimized & standardized material delivery schedules which reduced costs and cut excess inventory 40%

Responsibilities:
Maintain an accurate daily finished goods shortage report by evaluating current customer releases (EDI 830, 862, 997) and finished goods inventory; present updates to managers & supervisors in daily production meetings

Analyze supply chain, raw material inventory levels, and material requirements using production management software, Microsoft Access databases,  and Excel to ensure adequate levels to meet customer requirements, identify trends & discrepancies, recommended specific actions, create reports for CEO, Plant Manager, Purchasing department

Provide the highest customer service level and meet requirements for customers (BMW, NISSAN, Volkswagen, Benteler, etc) by reacting to both written and verbal customer requests.

Coordinate new programs, documenting and streamlining processes and engineering changes to provide on time deliveries and minimal obsolescence.

Production Control Manager (Supply Chain & Forecasting)

The Coca-Cola Company

Supporting agile IT digital marketing projects including Web CMS (AEM) component enhancements and new capabilities, platform upgrades & site content migrations, email marketing, and ecommerce integrations; creating epics & user stories, estimating timelines/capacity, documenting requirements/decisions/processes/use-cases, designing wireframes & user journeys, overseeing technical detailing (APIs & system architecture), managing stakeholder expectations and deadlines, coordinating with multiple vendors, tracking changes & mitigating risks, ensuring quality & compliance with guidelines & standards (legal/data privacy/security/accessibility/analytics/performance), and balancing priorities of Digital Marketing, Brand, and Global IT to build scalable reusable solutions, prioritize backlog and maintain roadmap & release schedules for 5 development teams simultaneously.
▪	Spearheaded analysis, requirements, and implementation of major integration between Web CMS (AEM) and Magento (Ecommerce) platforms by maintaining project timeline, documenting functional/technical requirements & key decisions, and defining cross-platform user-flows and data integrations with Architects, Scrum Masters & Product Owners and external vendors; Guided alignment across leadership, internal teams, and multiple creative/development agencies to ensure strategic objectives and timelines were achieved.

Information Technology Business Analyst

Cox Communications

	Managed analytical project activities (requirements, design & development strategy, QA, testing, UAT) for 5 Senior VP backed technology products simultaneously that improved 200 SATs daily workflow. 
	Conducted data analysis for SA KPI improvements and pre / post-launch adoption to establish baselines and measure project impacts, quantify risks, and support critical design decisions. Designed and presented PPT decks with infographics to display insights and recommendations to proactively alert senior leadership of risks prior to launch to enable mitigation.
	Developed wireframes & mockups, use cases, user stories, user and customer journeys to analyze projects from a user-centered perspective and communicate technical concepts and functional/system requirements; influenced development of user-friendly products with successful launch and adoption and 73% satisfaction by end-users (SATs).
	Facilitated projects by conducting cross-functional weekly meetings, communicating across leadership, end users, DSS (developers) and ACOE (analytics) to drive progress, resolve risks, and ensure successful product launches and adoption, and consistent customer experience across the organization.

Business Analyst (UX)

Pegasus CRM

	As Scrum Master, planned agile sprints and refined product backlog in Jira; created and organized technical and procedural documentation in Confluence
	Interviewed stakeholders to gather requirements and discover priorities; created Epics and broke complex tasks into detailed user stories and subtasks
	Created wireframes and site maps using Balsamiq to demonstrate designs to stakeholders, and communicate requirements to IT team to build a simple and intuitive user experience
	Collaborated with vendors and partners to understand business needs and API limitations and requirements; provided updates to development team to ensure system compatibility
	Drafted and revised documentation, video scripts, and training content for Knowledge Base; hosted Webinars to train users on latest products and features
	Analyzed and cleaned large datasets using Excel to prepare for import to database
	Provided technical support for clients and system users via web chat and phone

Business Analyst (Fin-Tech)

McMaster-Carr

• Generated individualized strategies to address customers’ unique issues by providing viable solutions based on sound research and data analysis
• Identified and solved complex customer needs and made informed decisions on behalf of our customers
• Reviewed, analyzed, and entered customer orders with exceptional precision and efficiency;
elevated complex issues to management when necessary

Business Operations Specialist

Reliant Mission

•	Coordinated hotels, transportation, catering, schedules, facilities and training materials for 8-day multi-site national conferences 
•	Negotiated contracts with service providers, prepared cost-benefit analyses, decreased annual expenses by $4,000
•	Proposed original ideas and created innovative technology solutions; increased productivity and efficiency 
•	Reduced recurring data transfer processing time by 80% by developing and implementing automated system
•	Communicated complex concepts to all levels of organization; facilitated discussions, elicited and defined stakeholder requirements, redeveloped solutions, met or exceeded stakeholder requirements

Training & Event Coordinator

Outdoor Mission Camp

Responsibilities:
Track expenses against budget, coordinate interrelated schedules/calendars, review applications. Manage website, file systems & database entries, confidential records, and sensitive data.

Accomplishments:
•	Recruited 60% of collegiate SHERPA training program summer staff annually
•	Identified problem and created new system to track inventory and plan maintenance on group gear 
•	Redesigned process and spaces used to distribute and receive outdoor equipment; eliminated critical errors & safety risks, reduced number of staff required to perform tasks, increased storage space 300%
•	Translated directors vision into tangible deliverables; redesigned and updated instructional materials, updated technology and equipment, coordinated out-of-state building project with 200 volunteer hours

Recruitment & Logistics Manager

Responsibilities:
Provide instruction and oversight in backpacking, rock climbing, whitewater paddling, high ropes & challenge courses, counseling skills, spiritual growth, group facilitation, and team-building initiatives. Plan group routes, activities, & permits. Cultivate challenging environment for character development & servant leadership.

Accomplishments:
•	Promoted to SHERPA Manager after outstanding performance in SHERPA program.
•	Supervised daily activities of 12-member collegiate SHERPA team; assigned and delegated team tasks, facilitated conflict resolution, and lead group discussions
•	Managed safety and logistics for 20-40 youth during 1-2 week sessions; oversaw outdoor rock climbing, whitewater rafting, and multi-day hiking trips; completed successfully without incident.
•	Training & Certifications: Wilderness First Aid (WFA), CPR/AED, Rock Climbing Belay & Top Site Management, Swift Water Rescue (SWR), and Orienteering.

SHERPA Program Manager

Great Looking Websites

Performed WordPress installations, elicited client requirements, coded & developed customized sites
Designed Responsive Websites for mobile devices of every size
Managed SEO and security, updated client content and media to boost web presence and increase reach.

Web Designer

A catalyst for change and continuous improvement, with a proven record of streamlining business processes and designing user-centered systems and applications. Skilled in business analysis, agile methodologies & project management, user experience, data analysis, supply chain and inventory management, demand planning and forecasting, process mapping/modeling & automation, documentation/organization, leadership and management.

"There must be a better way, and I'm going find it".

Currently available for full-time *remote* roles including Business Architect, Senior Business Analysis (BA), Product Owner/Manager, Process Analyst, and User Experience Research / Design.

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