Brown & Brown Europe

Account Director

Key Responsibilities:

•	Provide exceptional customer service and serve as the primary point of contact for clients.
•	Conduct thorough research on the insurance market, competitors, and emerging industry trends.
•	Identify potential niches and opportunities for market expansion.
•	Develop and implement strategies to generate leads through networking, referrals, and marketing.
•	Build and manage a robust pipeline of potential clients.
•	Effectively communicate product features, benefits, and pricing to potential clients.
•	Educate clients on insurance coverage, risk management, and industry best practices to help them 
        make informed decisions

Account Executive

JM Glendinning Insurance Brokers North Yorkshire

Key Responsibilities:

• Developing and maintaining relationships with clients to understand their insurance needs
• Providing expert advice and recommendations on insurance coverage and risk management
• Negotiating insurance policies and premiums with insurers on behalf of clients
• Managing the renewal and servicing of insurance policies
• Conducting risk assessments and providing risk management advice
• Keeping up to date with industry developments and changes in insurance products and regulations
• Working with other members of the team to ensure the delivery of excellent customer service
• Exceeding sales targets and business objectives
• Maintaining accurate client and policy information using Acturis' system

Account Manager

Cheviot Insured

Sage

Technical and operational support for Sage 50 payroll and Sage One payroll software.

Advice and support on auto enrollment legislation, processing and technical issues. Working with multiple stakeholders to deliver a compliant pension solution.

Consistent, reliable and effective problem solving to complex financial and technical queries.

Continued professional development including attainment of official Sage certifications.

Involvement in the continuous improvement initiative to deliver an amazing software solution.

Utilisation of JIRA software for bug tracking in the Sage continuous improvement initiative.

An ability to identify solutions to improve business processes from gathering client information.

A proven track record in delivering excellent customer service to all stakeholders.

Accountancy/ Payroll Support Technician

Newcastle City Council

I have worked in the hospitality sector since August helping to support and create new inventive ways, for example I have deployed a new till system that integrates with the current applications used by council. This system has delivered business efficiencies across hospitality. The introduction of this system has resulted in a reduction of the number of personnel within this business unit. I have delivered this project on time and within budget. 

Based on the successful deployment of phase 1 I undertook phase two of the project which is to streamline the process further through the council’s regulations to output customer invoices. 

I worked on introducing a new online booking system for all internal council employees to use which is an automated system and will be a self-managed system. 

To be able to streamline the process I had to gain an understanding of how the business works on a day to day basis which meant working alongside all members of the team to help me understand how they did work and how it could be improved to make hospitality services more efficient. 

My roles also including payroll for casual staff and chefs, which I completed at every month end. 

When working in the hospitality office I answer email enquiries from potential clients, telephone calls relating to meeting rooms, the banqueting hall and Mansion House which is another venue hospitality manages.

Business Development

I have a proven track record in insurance sales and business development with strong knowledge of insurance products, underwriting, and industry regulations.

I am committed to developing excellent customer relationships, delivering comprehensive business solutions to my clients that are based on best value.

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