Fourteen IP

Responsible for the development, production, testing and support of AI based implementations such as Evolution Virtual Agent - EVA. In addition, the role also includes development, configuration and support of 3rd party integrations and API’s.

Main Duties & Responsibilities
• Build and support of conversational AI voice and chat bots
• Provide support to AI developers, AI Support/Project management and technical support to other internal teams
• Assist with testing, configuration and documentation of technical solutions
• Make recommendations for enhancements as needed to enhance customer experience
• Maintain AI solution after care
• Assist with project planning and customer delivery
• Develop and integrate conversational AI solution and API’s with 3rd party systems
• Develop voice and chat bot development processes, good practices & procedures
• Set design guidelines, best practices, and standards
• Apply concepts and good practices related to Natural language
• Integrate conversational AI solution with SIP telephony systems

Ai Technician

Surgent

At Surgent Tech, we help businesses streamline operations, enhance efficiency, and leverage AI-driven automation to drive real impact. We act as strategic partners, identifying inefficiencies, implementing AI solutions, and continuously optimising workflows.

What We Do
-Automation – AI-powered admin, scheduling, and compliance solutions.
-Performance – Data-driven insights for strategy and decision-making.
-Engagement – AI chatbots, personalised content, and automated interactions.
-Efficiency – AI-enhanced operations, staffing, and forecasting.

Tools & Technologies

We integrate industry-leading AI platforms, including:
-Zapier, Make – Workflow automation and system integrations.
-OpenAI / ChatGPT, Anthropic / Claude – AI-driven content, NLP, and automation.
-Retell AI, Bland AI – AI voice automation for customer interactions.
-Stack AI, BotPress – AI chatbots, automation workflows, and AI-powered decision-making.

To name a few….

We provide tailored AI consultancy and implementation, helping businesses optimise processes, reduce manual work, and drive efficiency with cutting-edge AI solutions.

Managing Director

Flux Content Creation

Helping businesses of all sizes build and expand their digital presence through cutting-edge automation and AI solutions.

We combine expertise in digital marketing with innovative automation and intelligent systems to help businesses streamline processes, optimise marketing efforts, and drive growth. Our services are designed to not only enhance your online presence but also integrate AI-driven insights and automation to make your operations smarter and more efficient.

We offer a wide range of services that are tailored to benefit any business:

Process Automation - Automating processes and systems for businesses to work smarter and more efficiently.
Social Media Management – Automating content scheduling, optimising posting times, and analysing engagement for better results.
Social Media Paid Ads – Enhanced with machine learning to target the right audience, reduce costs, and maximize ROI.
Graphic Design – Creative visuals that capture attention and resonate with your audience.
Videography & Photography – High-quality content creation with automated post-production tools.
Web Design – Optimized for user experience and driven by data insights to increase conversions.
Google Ads – Advanced automation tools to run intelligent campaigns that continuously improve over time.

Business Owner / Digital Marketer

Speedy Hire

Service Desk Agent - Managing IT issues throughout the business

Service Desk Analyst

Imerja Limited Part of Intercity Technology

My day to day being in the network analyst role is that I deal with most of our clients via the phone or email. I am the first point of contact for the operations team.
Any incidents that are being reported come to me for first diagnosis and if I can resolve the issue I will there and then. 

If I cannot resolve this issue then I will collect the users contact information if not on file as well as the incident being experienced or the request they are asking for and pass this onto the appropriate team.
This also goes for change requests which come into the business from our customers.

This all runs through a ticketing system that we have in place that we use to keep track of incidents/changes/requests , as well as managing any assets we hold for the customers or equipment we have of our own.

Also within my team, we are constantly monitoring devices as well as having access to them to correct errors or reset checks if required , again this all on the behalf of our customers who have purchased this type of support.
I currently liaise with some of our project managers within our office and assist with service building. 
This also means working with our engineers who are involved with the installation on customer sites, this all helping with the transition of the project to being live and going into operation. 
In my daily role I also manage the time of our operators throughout the day and point them in the direction of what work is required to be completed within the set SLAs of the client in question .

ISOC Analyst

Capgemini

I worked on for Capgemini on their IT Service Help Desk contracted to the Matalan head office. Daily tasks are varied. Below is the job role summarised. 

• Providing first and second line support for the client both on site and off site.
• Delivering desktop, hardware, software and Blackberry support.
• Dealing with all levels within the business environment both on site and remotely. 
• Diagnosing and repairing faults, escalating if necessary. 
• Liaising with other teams to ensure the correct level of service is achieved.
• Meeting targets set, both at team level and an individual level.	
• Working with sensitive data

IT Service Desk Analyst

Virgin Media

I was a Access field technician for Virgin Media after successfully achieving 100% in my ENVQ as well as passing the SCTE tests required. In my role I provided a high quality standard of customer service and ensured every job I was assigned was completed to the best of my ability. I worked alone throughout the day but supported my colleagues by helping them when possible. I was given the responsibility of managing my own stock, ensuring I never over ordered and left myself with surplus equipment. Day to day I completed each job required in the correct manner following the set procedures. 

I was also the ‘Voice Rep’ of the Wigan Franchise team who worked under Stephen Priestley. This involved reporting queries and current issues causing concern within the team and franchise. I reported back my findings to the team from the monthly ‘Voice’ meetings as often as possible.

Access Field Technician

Results-driven Marketing Strategist and AI Automation Specialist with extensive experience in digital marketing, AI-powered automation, and Web3 technologies. Proven expertise in brand development, full-stack marketing, and business process automation, with a strong focus on leveraging AI and blockchain solutions to enhance operational efficiency and customer engagement.

Adept at developing and executing data-driven marketing strategies, optimising audience targeting, and fostering high-impact brand growth. Experienced in working autonomously, leading cross-functional collaborations, and delivering measurable results in fast-paced, technology-driven environments. Passionate about innovation in AI, blockchain, and digital transformation, with a keen ability to translate complex technology into scalable business solutions.

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