Fatbeam Fiber

Network Operations Center Technician

WAVES Idaho

• Certified instructor through PSIA-AASI (Professional Ski Instructors of America & American Association of Snowboard Instructors).
• Provide specialized snowsports instruction to individuals with cognitive difficulties and physical limitations, including veterans with prosthetic limbs, visual impairments, PTSD, and other challenges.
• Empower and support veterans through adaptive snowsports education, fostering healing, building camaraderie, and promoting resilience on the slopes.
• Collaborate with a dedicated volunteer team to create an inclusive, compassionate environment where participants can experience the transformative power of snowsports.
• Advocate for the long-term benefits of snowsports for personal growth, well-being, and the development of a lifelong passion for outdoor adventure.

Volunteer Ski Instructor  

State of Idaho

• Played a key role as part of a two-person team in executing a state-wide Windows 10 to Windows 11 upgrade project, ensuring smooth transition across multiple devices and locations.
• Assisted with planning, testing, and deployment phases, contributing to the successful migration of all end-user workstations to Windows 11 while minimizing downtime and disruption.
• Provided end-user and system support services for a wide range of applications, systems, and end-user devices across the organization.
• Administered Workspace One Endpoint Management System, including configuring and deploying workstations and mobile devices throughout the state.
• Built and maintained application installation scripts, ensuring streamlined software deployment.
• Delivered direct end-user support for various technologies, including user devices, software applications, and supporting systems.
• Administered and supported system configurations, troubleshooting, and deployment of software applications and hardware for end users.
• Led system administration and technical support for user devices, hardware, and software.
• Identified, evaluated, and resolved hardware, software, and operational problems to ensure system performance and reliability.
• Provided problem escalation and collaborated with vendors to resolve complex issues.
• Monitored and ensured compliance with state security policies, conducting regular checks and audits to address potential vulnerabilities.
• Assisted in hardware standardization processes, contributing to a consistent and efficient IT environment.
• Managed software and operating system updates, ensuring devices were up-to-date with the latest security patches using endpoint management tools.
• Developed and maintained factory provisioning images for new devices, ensuring consistency in hardware configurations as well as maintaining imaging toolkits and collaborated with deployment teams for successful device rollout.

IT Operations and Support Analyst III

BOGUS BASIN SKI EDUCATION FOUNDATION INC

Responsible for coaching the fundamental alpine skiing skills to athletes for the U8 Alpine Home race team. Installed the BBSEF's core values of: "Sportsmanship, Fun, Integrity, Grit and Teamwork" to all athletes. Ensured safety for all athletes. Instilled the love and joy of skiing to create life long skiers. This is so much fun, and provides me great fulfillment.

U8 Alpine Ski Coach

Truckstop.com

Performed general systems administration and cloud engineering tasks. Responsible for completing projects with loose guidelines and instructions. Deployed, managed, and automated the cloud infrastructure in support of multiple non-production and production environments. Troubleshot operations and production issues for internal and external customers. Deployed system updates and managed infrastructure.

• Managed the operational health, reliability, performance, security, and resiliency of our company's infrastructure in support of daily operations. 
• Improved security by working to automate in-place Windows server patching.
• Streamlined onboarding process by clearly documenting required tasks (and who performs them) for adding new members to the Systems Administration team.
• Assisted in implementing and managing multi-platform (AWS & Azure) cloud infrastructure, on-prem infrastructure and network. Including performing research on production issues. 
• Provided AWS IAM user administration and policy support to partners nationwide, and consultants globally. As well as creating Kibana, Elastic APM, and Kafka accounts for users and consultants.
• Maintain performance metrics (OpsGenie, New Relic) and monitor the application architecture and operations environment; recommend improvements where appropriate.
• Helped reduce alert fatigue by working with the Service Management group to direct alerts to responsible teams, instead of a generic “on-call” pool.
• Streamlined the ticket response process by creating prepared responses for Help Desk to use to triage access requests from employees.
• Ensured smooth access provisioning by creating and maintaining documentation for the Systems Administration team to use when creating and modifying access for employees.

Cloud Systems Engineer

Performed Sr. Level desktop and systems administration. Supported significant growth in number of employees (from 300 to over 800 employees in under 3 years). Quickly adapted to changing infrastructure and security requirements, and seamlessly transitioned the company to fully remote during the pandemic within 48 hours while continuing to focus on excellent customer service. Proven ability to communicate clearly across multiple teams and areas of expertise.

• Hands-on technical support to users, troubleshooting hardware, and software issues as well as server, and network connectivity.
• Active Directory User/Object and group policy administration in both on-premises and through Microsoft Azure, and routinely provide user administration, application administration, device administration, and multi-factor authentication using Microsoft 365, Microsoft Intune, and Microsoft Azure AAD.
• Built and deployed Windows and MacBook computers using a defined process, quickly for users nationwide.
• Preserved business continuity in response to a ransomware attack by working to isolate compromised user systems and wipe and re-image them for use by the team restoring services.
• Intune administration includes operating system deployment (Windows & MacOS), patching, application packaging, encryption, remote system wipes, and malware/virus protection.
• Assist in installing infrastructure application upgrades and patches

Senior Desktop Administrator

The State of Idaho

Provided hands-on Help Desk support for users, troubleshooting and resolution as related to computers, networks, business applications, peripherals, and printers.   

Responsibilities included:

• Install, set up, and maintain ISDA computer hardware and software products, including in-house developed software.  Configure and monitor personal computers and network equipment so they met standards.
• Provide smartphone and tablet support to enable remote users to access the ISDA network and its resources.
• Perform LAN, WAN, and telecommunication administration functions. Including updating and maintaining the Exchange email service and Active Directory.
• Monitor and troubleshoot LAN, WAN and telecommunication system performance and resolve any issue.
• Provide computer related training to local and field staff as requested.  This includes the system setup and training of users on how to use DUO and Cisco AnyConnect to access the ISDA network from remote locations
• Purchasing for all IT related equipment, which included obtaining quotes from state contracted vendors, creating purchase orders, ordering equipment, and receiving items

IT Operations & Support Analyst

Randstad Technologies and Management Consulting Group

Performed front-line troubleshooting as related to applications, network and utility systems.  Responsible for the initial triage and determination of system faults and performance issues.

Responsibilities included:

• Create and manage trouble tickets.  Resolving, assigning and escalating trouble tickets for timely resolution and response.  As well as, processed routine change requests and work orders. 
• Resolve critical network, utility and application systems issues on a 24x7 basis, including notification, escalation and coordination.
• Provided Incident/Event Management leadership applying repairs or restoration procedures to network systems, utility networks, and applications that receive an event notification.
• Perform data analysis/trending on the network and applications as per predefined documented procedures.

Network Operations Analyst/System Technician (NOC)

Novate Solutions, Inc.

Supported the company to achieve optimum use of networking systems in a timely and professional manner. Provided all IT support for team members to achieve overall company goals and initiatives.

Responsibilities included: 

• Create physical and logical network diagrams, along with maintaining the network documentation. 
• Identify, report, and resolve any office networking issues, and computer issues in a timely, and professional manner. 
• Maintain a solid core networking skills (TCP/IP Network Design, Routers, Switches, Firewalls, etc.). 
• Configure and troubleshoot switches, routers, firewalls, hubs, and WAPs. 
• Analyze, recommend, and evaluate new hardware, software, and communication products for network compatibility and applicability. 
• Actively made appropriate recommendations that helped the business clarify their mission objectives, understand the implications of their decision and requirements and anticipate efficiency, compliance, safety, and operational needs. 
• Effectively worked independently and as part of a team to achieve the desirable results for Novate, by designing, configuring, monitoring or optimizing local and wide area networks for optimal performance. 
• Created BOMs (Bill of Materials) to support appropriate equipment procurement.

Network Engineer

C&H Sugar

Perform on-site and remote IT support for over 400 end users/operators.  Provided leadership to IT staff on site at the refinery.

Responsibilities included: 

• Assist in the design, development, and maintenance of various systems to include desktops, laptops, servers, network equipment, VoIP and software applications.  Including many in-house built applications.  
• Assist in the development, maintenance, and monitoring of procedures for all server backups and disaster recovery.
• Troubleshoot all hardware, software, and network issues for all workstations, laptops, cell phones, VoIP, networking equipment and servers. Including all warranty work.
• Provide profession and timely IT support and training for all users and Management staff onsite. 
• Monitor, plan, and coordinate the distribution of client and server software updates.
• Monitor all network traffic. This includes configuring and installing all site switches and access points.
• Manage and update inventory of all hardware and software on site.
• Provide afterhours support 24x7, 365 days a year.

IT Systems Specialist/Administrator

Capital Network Solutions

Provided IT, network, and systems support to multiple small and medium sized businesses throughout the Sacramento and surrounding areas.

Responsibilities included:

• Maintain workstation, server, and network health on site and for multiple clients.  As well as Windows Server and SBS administration.
• Workstation, Server, and Network implementation for various clients in multiple different locations.
• Provide onsite technical support for 13 network/domains.  This includes but not limited to provide software deployment, publishing, and updating, troubleshooting and resolution of all workstations, peripheral, server and network issues.
• Resolution of advanced enterprise systems and application issues.  Also maintain client's enterprise applications.
• Also provide patch management, SSL Cert renewals, review backup jobs, and event logs.
• Ensure project and network documentation are complete, current, and stored/secured appropriately.
• Provide onsite technical consultations for all current and potential clients. 
• Provide afterhours support on a rotation schedule.

SYSTEMS ENGINEER

Cloud Systems Engineer | AWS & Azure Cloud Certified | Problem Solver | Skier, Biker, & Baker

Skilled IT systems administrator with experience in Cloud systems engineering, systems administration, network administration, and IT end user support. 

Strong communicator with proven ability to adapt to change, stay up-to-date on technology and security controls, and proactively identify and solve complex issues. Ability to manage multiple projects and tasks while pursuing the best user experience possible.  Proven ability to deliver business needs in a timely, secure, and well-documented fashion.

Very passionate about skiing.

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