Melaleuca:The Wellness Company

Wrote, ran, and managed automated tests for Windows applications, web based applications, and API’s using tools such as Ranorex, Postman, VS Code, Visual Studio, and Azure Devops.
Manual Regression, Smoke, Sanity, and Project testing.
Played a major part in testing for various projects such as a rebuild of all production servers for Europe, revamped the Customer Loyalty Program throughout the world, spearheaded testing of new websites for each global market.
Lead testing efforts for the go-live of two new 3rd Party Logistics warehouses between the United Kingdom and Mexico.
Played a major role in testing for the launch and continued management of Riverbend Meats LLC, including their internal applications and website.

IT QA Software Engineer

Supervise and manage a team of customer service and order entry specialists.
Created and updated various Excel programs for use by other management members.
Provided recognition, feedback, and corrective action on a regular basis.

Customer Care Supervisor

Work with approximately 200 team members by listening to their phone calls, giving one on one feedback, and helping them to create them reach goals.
Provided training for team members through team by team meetings, and meetings for the whole call center.
Work closely with new team members to insure their success and assist in their training.

Customer Care Training Coach

Lead daily meetings with my team of 12 customer service agents to provide announcements and give trainings.  Also worked one on one with team members to help them improve, while continuing with primary duties of taking inbound customer service calls.

Customer Service Team Lead

Took inbound calls to resolve issues for customers, create accounts for new customers, or place orders for customers.

Customer Service Specialist

Waterwise Sprinkler Services, LLC

Installed and repaired sprinkler systems with a team of 4 other specialists.

Installation Specialist

Stokes Marketplace

Checked and bagged groceries for customers.

Cashier

Bagged groceries and assisted customers where needed.
Completed general custodial work throughout the store.

Courtesy Clerk

Aspire Energy

Signed potential customers up for free home energy audits, providing the gateway for solar and other more efficient energy options to be sold.

Canvasser

I am a QA Software Engineer at Melaleuca: The Wellness Company. I also do online classes at night while I work towards earning my BS in Business Analytics. I am now in my Senior year.

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