hCaptcha

As the Sales Operations Manager at hCaptcha, I am responsible for designing and implementing processes that enhance sales efficiency, drive revenue growth, and support the company’s strategic goals. My role focuses on optimizing sales activities, leveraging data-driven insights, and ensuring the sales team has the tools and resources needed to succeed. With a strong expertise in HubSpot CRM and its automation capabilities, I enable seamless operations and foster alignment across teams.

Key Responsibilities:

- Develop, implement, and refine scalable sales processes to improve operational efficiency and support revenue objectives.

- Analyze sales performance data to identify trends, gaps, and opportunities for improvement, providing actionable recommendations to leadership.

- Oversee the management and optimization of HubSpot CRM, including pipeline tracking, reporting, and automation workflows.

- Collaborate with sales leadership to define goals, strategies, and KPIs, ensuring alignment with organizational priorities.

- Design and maintain sales enablement tools, training programs, and resources to enhance team productivity and effectiveness.

- Optimize lead management processes, including recycling, segmentation, and routing, to maximize conversion rates.

- Monitor and report on key sales metrics, providing insights to guide decision-making and strategy adjustments.

- Foster cross-functional collaboration between sales, marketing, and customer success teams to ensure a cohesive customer journey.

I am passionate about leveraging technology and data to solve complex challenges and drive sustainable growth.

Sales Operations Manager

Truckpedia 

In my role, I serve as the linchpin connecting Marketing, Customer Success, and Sales teams, facilitating seamless communication, and ensuring our collective efforts align with our strategic goals. Moreover, I am actively involved in shaping the Go-To-Market Strategy and contributing to product improvement initiatives.

Key Responsibilities:

Coordinating Efforts Across Departments:

Marketing: Collaborate closely with the Marketing team to ensure our messaging and promotional efforts align with our target audience's needs and expectations. 
- Manage Marketing Email campaigns. 
- Manage Social Media channels and content creation.
  *Facebook & Instagram Reels
  * TikTok 
  * Youtube & Youtube Shorts
  * LinkedIn Professional Content


Customer Success: Work hand-in-hand with the Customer Success team to gather feedback from customers and communicate it effectively to the product development team. 

Sales: I Lead the Sales team by providing them with the necessary tools, resources, and insights to close deals successfully.
- Design KPIs structure and organize Dashboards to analyze data. 
- Identify ideal ICP and generate lists within ICP. 
- Lead Management. From data cleaning to data imports on CRMs.
- Technical Hubspot knowledge.
- I design the sales process and train the team to replicate it using Hubspot as a CRM.
- I generate cold-calling scripts and test them before training the team. YES! I Cold-Call with the team!
- I am a full-cycle sales rep. From cold calling to closing deals.

Cloudelligent

- Create campaigns that target the Revenue Goals of the company.
- Collaborate with the Marketing team to maximize Sales efforts. 
- Create an effective process to do Outreach activities. 
- Manage partnerships and client relationships.

Business Development Manager

Zippity, Inc

- Align Process with Marketing and Customer Success Teams. 
- Build calling lists with appropriate filters on Hubspot. 
- Sales tools subscriptions management.
- Create dashboards to report KPIs. 
- Proactively building workflows on Hubspot to fix data discrepancies with automated processes. 
- Natural problem solver.

Search and hire talent. 
Onboard and Train new SDRs.
Cold Call listening and coaching. 
Manage Payrolls.

SDR Team Lead

Outbound cold calling through Hubspot.
100+ calls per day.
Hubspot advanced
Handle call objections well.
Able to build natural conversations.
Ability to adapt to changes.
Fast paced environment. 
Constant learning and adaptability.

Sales Development Representative

Crisalix

Lead prospection. Offer our product to the best leads in the market to generate appointments for the sales department.

Senior Sales Consultant

LanguageLine Solutions

Provided medical and social interpretation services.

Medical Interpreter

ResultsCX

Managed a high-volume workload within a deadline-driven environment. Manage upset customers, conflicts and challenging situations. Deliver outstanding service, exceed expectations and build long-term loyalty.

Customer Service Sales Representative

I want to demonstrate my value as an employee by showcasing my abilities. I am an organized, responsible and punctual person, that can manage to multitask and maintain a level of quality and efficiency. 

Taplio

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Taplio

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