BRENDA DUNN KINNEY's Linkedin Analytics

BRENDA DUNN KINNEY is an award-winning growth, turnaround architect, and customer impact expert with an impressive history in Strategy and Execution within Customer Operations delivery. She is an innovative solution Advisor in: 1) customer service, call centers 2) service desk operations 3) customer experience management Her Strategic leadership extends to: 1) Corporate branding & Sales Enablement 2) CRM 3) Organizational Transformation 3) IT-managed services 4) Contact center product development Brenda has created an impressive suite of solutions to help mid- to large-sized companies boost customer engagement and transform their cultures. Known for her analytical and problem-solving skills, Throughout Her career, she has forged powerful, successful partnerships, surrounding herself with teams that address and eliminate business pain around customer interactions and operational success. Her work has generated results that include: 1) improved clarity 2) heightened employee morale 3) business process innovation 4) benchmarks for future growth Brenda is also a highly sought-after speaker on contact center and customer experience innovation at leading industry conferences. Finally, Brenda has extended her leadership and passion to help young people to the millennial marketplace. For over a decade, she has helped hundreds of young leaders find their true voices and passions to thrive. Her wisdom has provided deep insight and career direction to these millennials. For her tireless and selfless work in this area, she received the 2007 National Business Leader of the Year Award from the Future Business Leaders of America (FBLA), for which she also served as board vice chairwoman. Brenda also served in an advisory role for ic Stars, a nonprofit organization that trains upcoming talent in information technology.