Hearth

Maintain inventory and facilitate procurement and provisioning of hardware, software licenses, and equipment.
Assist with company SOC2 Audit.
Document technical processes, procedures, and solutions for future reference and knowledge sharing.
Manage user accounts, permissions, and passwords in accordance with company policies
Collaborate with colleagues to identify, prioritize, and resolve technical issues
Provide training and guidance to users on the proper use of hardware and software applications
Provide technical support to end users via phone, email, slack, and remote assistance. 
Diagnose and resolve hardware and software issues
Support both Windows and MacOS users.

IT Support Specialist

Khoros

In this role I completed clerical and administrative tasks for both in-person and remote workspaces, and helped create a warm employee culture in a remote-first workspace. 
- Oriented local employees to the office and created a welcoming environment.
- Maintained inventory and ordered supplies for the office. 
- Created weekly trivia forms which were often relevant to current events and trends.
- Organized internal culture events such as office lunches, in person happy hours throughout the country, zoom games, reading challenges, and gift exchanges.
- Manage employee badging to ensure a safe and secure environment when employees choose to work in office. 
- Coordinated with the talent acquisition team on our new hire welcome process and onboarding in a remote-first environment.
- Helped manage our Employee Recognition and Engagement programs including control of our Kazoo platform. 
- Coordinated the closure of one office location and move of equipment to our remaining local office.
- Collaboratively envision and drive a fun and inclusive remote-first work environment  
- Help employees obtain office equipment, swag, business cards, and travel accommodations

Workplace Coordinator

Oregon Employment Department

Helped Claimants understand the ins and outs of filing for unemployment during a time when unemployment laws were constantly changing to fit the needs of claimants during COVID-19. 
In less than a month of being on phones, I was escalated to the Tier 3 queue due to my ability to identify and resolve issues. 
Communicated with claimants via Zendesk and over the phone, and identified appropriate resolutions to queries based on information provided by the claimant.
Documented resolutions in detail for internal training and future interactions with claimants, while maintaining claimant confidentiality and discretion with sensitive information.
Achieved a higher-than-average CPH and resolutions, exceeding metrics while maintaining a high level of customer care.

Business and Employment Specialist 1

KEN'S ARTISAN PIZZA, LLC

Worked in a high volume, fast-paced environment while maintaining quality standards that bring customers in from around the world. Ken’s Artisan Pizza is an award winning Pizzeria that helped shape the pizza industry on a national level. Worked part-time on the weekends (during their highest volume days) to help the Pizzeria reopen 7 days a week during the pandemic.

Pizzaiola

Checkerboard Pizza

Oversaw a staff of 10 employees while maintaining smooth and timely operations and delivery of quality product to a large volume of customers. Calculated and maintained inventory, including ordering of product. Developed recipes for seasonally rotating menu items, and training guides to ensure consistency throughout the week. Recruited and on-boarded talented staff and scheduled to best suit the needs of the business.

Kitchen Manager

SCOTTIE'S PIZZA PARLOR LLC

Cooked Pizza at one of Portland’s Best Pizzerias. Volume grew exponentially, going from a very small, low-volume shop to one of Portland’s highest regarded shops. Worked with the owner to host highly regarded pizza chefs for spotlights in Pizza Magazine and other publications.
Attended the International Pizza Expo in Las Vegas as a representative of the company to learn more about the industry as a whole and network with other professionals.

Sizzle Pie

Pizza Cook

HOTLIPS Pizza

Shift Supervisor

Cook

Paesanos Inc

Pantry and Prep Cook

Sandwich Maker

Cashier/Server/Expo

Jamba Juice

Providing customer service, operating a cash register, preparing food, washing dishes, replenishing stock on the line, and maintaining a clean work environment. Memorized the entire menu and how to prepare each item.

Team Member

As an experienced Operations and Customer Service Professional with a demonstrated history of working in fast-paced environments, I am now seeking to transition into a career in IT. My ability to handle high-pressure situations and provide solutions in a timely and effective manner, along with my experience in data analysis, project management, and relationship building, make me an ideal candidate for a role in IT Helpdesk. I am confident that my passion for helping others and facilitating their success, combined with my technical skills, will enable me to excel in this new career path.

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