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š Experience Strategist & UX Product Leadership | Behavioral Science Enthusiast | Champion of Human-Centric AI I design the environment products and services operate in to bring real value to customers and then build the products to bring the experience to life. Letās face it: the world doesnāt need another ādigital transformation expert.ā What we do need is a little less theory and a lot more understanding of what makes humans tick, especially as we stand on the brink of an AI-powered revolution. Thatās where I come in. Iām on a mission to redefine experience designāblending behavioral science, CX 2.0, and a touch of good old-fashioned common sense to create interactions that resonate. I donāt just design experiences; I build trust between people and technology, making AI feel as natural as a conversation with an old friend (without the awkward silences). Hereās what you can expect from me: Journey Alchemist š§ ā I take fragmented customer journeys and nest them into seamless micro-adventures, guided by a mix of psychology, data, and a healthy disregard for āhow itās always been done.ā CX & UX Harmonizer š¶ ā CX and UX are two sides of the same coin, yet too many companies keep them locked in different rooms. I bring them together, using real-time insights to ensure every digital interaction feels personal, engaging, and (dare I say) delightful. Architect of Predictable Creativity šØ ā Yes, creativity can be predictable. By systemizing the creative process, I empower teams to innovate within a framework, transforming āI have an ideaā into āI have a strategy.ā Advocate for Autonomous Innovation and GenAI š¤ ā Forget the hype and fear-mongering. AI isnāt here to replace us; itās here to take on the heavy lifting so humans can focus on thinking. Iām here to make GenAI a trusted partner, not a distant overseer. Behavioral Science as a āThird Eyeā š ā I donāt stop at what users do; I dig into why they do it. Applying behavioral science lets me uncover insights that traditional data missesābuilding products and services that donāt just satisfy needs but anticipate them. Iām not here to follow trends. Iām here to question assumptions, reframe problems, and, ideally, create experiences that stick. If youāre ready to shake up the way we think about customer experience, behavioral science, and the role of technology in our lives, letās connect.
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