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Methodical Application Support Analyst with 10+ years of combined IT industry experience and knowledge in deploying and supporting computer software, domains, application platforms, and knowledge bases. Graduated from the Army Signal Corps School with some college education and training in programming/web design. Accomplished in working with large enterprises of 1000+ employees using standard tools and frameworks such as ServiceNow, Atlassian Jira, Confluence, and SQL. Refined soft skills and professionalism with a background in legal assistance and white-glove customer service. Certified in full stack web development using MERN from Georgia Tech.
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