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Methodical Application Support Analyst/Engineer with over 10 years of experience in providing technical support for computer software, domains, application platforms, and knowledge bases. A graduate of the Army Signal Corps School with additional college education and training in programming and web design. Proficient in utilizing standard tools and frameworks such as ServiceNow, Atlassian Jira/Confluence, Microsoft Dynamics, Tableau and SQL to support large enterprises with 1000+ employees. Possesses excellent communication and interpersonal skills, honed through previous experience in legal assistance and white-glove customer service. Has introductory level knowledge of Java, C#, and Python and is certified in full stack Javascript web development using MERN by Georgia Tech.
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