CVS Health

• Utilized NIST Cybersecurity and Privacy frameworks to enhance IT governance and process consistency.
• Evaluated evidence related to control standards for scanning (DAST/SAST), logging (Splunk), and configurations (MSB).
• Partnered with IT project managers, satisfying regulations for PII/PHI, Sarbanes-Oxley, HIPPA, and PCI-DSS.
• Identified and documented security requirements for cloud environments, ensuring compliance in Azure, AWS, and GCP.
• Performed Security Risk Assessment reporting for on-prem and multi-cloud environments using Archer GRC tool.
• Verified Third Party Security compliance for vendor partners using reporting such as SOC 2 Type II.

Security Risk Engineer

Microsoft

• Compiled diagnostic logging reports for Fortune 500 cloud engineering service requests using KQL and Azure Monitor.
• Securely configured customer apps and access controls using Azure Key Vault, and Azure AD (Entra ID).
• Analyzed application code (Node.js, Java, PHP, Python, .NET Core) using Azure Source Code Management (SCM).
• Improved customer app stability through Root Cause Analysis (RCA) and implemented long-term fixes for recurring issues.

Azure Support Engineer

Georgia Tech Research Institute

• Performed L2 diagnostics and troubleshooting for more than 60 in-house applications, documenting solutions in Confluence.
• Reviewed and refined SQL scripts in IBM Cognos for analyzing data across multiple tables and application environments.
• Managed domain user application access (IAM) and responded to service requests submitted through Atlassian Jira.

Application Support Analyst

Insight Global

• Partnered with SCRUM Certified Product Owners to support a company-wide platform software migration.
• Provided L2 support for enterprise application systems Erecruit, eStaff365, Apache Kafka, and Tableau BI.
• Responded to system incidents with comprehensive reporting on perceived severity, impact, and suggested mitigation.
• Authored 40+ graphic training documents in ServiceNow, providing a granular look at system issues and their solutions.
• Performed in-depth application analysis, resolving 1200+ support requests across ServiceNow and Atlassian Jira.

Application Support Specialist

Army National Guard

• Configured and maintained LAN workstations, VoIP endpoints, mail servers, routers and switches for military operations.
• Spearheaded network operations and project execution, ensuring network stability and maintenance with a 95% uptime.

25B Information Technology Specialist

• Provided technical support for user access controls and network engineering in high-security areas for military research.
• Maintained strict compliance and alignment with control standards for data protection and integrity.
• Conducted system imaging, application support, Active Directory group policy management, and network configuration.

Closed Room IT Support Co-Op

Bunch Law Group

• Performed IT systems administrative support, web design/development and SEO for multiple targeted lines of business.
• Developed mailing strategies to attract new clients using graphic design in advertising, increasing business volume by 30%.

Tech/Legal Assistant

Hi, my name is Brett Markland-Sanchez and I appreciate you clicking on my profile to learn more about me! I work as a career IT professional with ten years of experience in information systems, security risk analysis, and application support.

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