Khoros

Managing a multi-million dollar enterprise book of business in the SaaS industry. Providing a strategic partnership, assisting customers maximize their success using the Khoros Platform. Day to day communication and problem solving, strategic planning and KPI metric reviews, leading high level Executive Business Reviews, etc.

Customer Success Manager

Assured Relocation Inc.

Housing specialist managing a book of business of enterprise Insurance Companies, placing customers into temporary housing during a displacement of their home. I assisted clients nationwide with all of their housing needs. Playing as the main point of contact for all parties involved while solving and delegating any and all questions or concerns between internal teams and external resources. Proficient in Salesforce for all account management needs.

Housing Specialist

Avenue5 Residential

Leasing consultant for a large luxury lease up apartment community. Played a key role in opening and stabilizing the property within three weeks of our opening date and personally leasing over 60% of the community. Start to finish tasks from lead follow-up, touring, processing applications, screening and background checks, executing leases, collecting payments, etc. Use of CRM platform to manage all communications. Consistently exceed renewal quota and maintained all resident retention.

Leasing Consultant

Templeton

Leasing consultant for a portfolio of multi-family communities in the greater Portland area. Full knowledge of Oregon Rental laws, Fair Housing Laws, and experience using Yardi software. Daily tasks include showing apartments, executing lease agreements, current resident retention, collecting rent, maintaining an organized office and overall property management and problem solving.

Leasing Professional

Southern New Hampshire University

Student

Nordstrom

Salesperson

A top-performing professional, possessing more than several years of experience in Customer Service, client service, and administrative support. Proven track record of success in developing client relationships, enhancing customer loyalty, Leadership, and improving office administration functions. 

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