Whatcom Excavation

As a Project Manager at Whatcom Excavation Company, I have played a crucial role in streamlining our project management processes and ensuring no lead is overlooked. When I joined, the company was losing significant work due to being short-staffed, impacting our overall efficiency and revenue. By implementing robust tracking and follow-up systems, I have successfully secured all potential leads and maximized our booking capacity.

In just a short time, we have seen a remarkable 30% increase in project acquisition rates, and we are now on track to achieve a million dollars in business this year. My efforts have not only filled our summer schedule but also positioned us for continued growth and success. My ability to coordinate with various stakeholders and maintain high levels of organization and productivity has proven invaluable to the company.

Project Manager

Farmers Insurance

As an Insurance Assistant at Farmers Insurance in Everson since March 2024, I have played a pivotal role in enhancing client relations and operational efficiency within our office. My responsibilities encompass a broad spectrum of tasks, including client interaction, documentation, quoting, policy management, claims assistance, payment processing, and customer service. Notably, I have spearheaded initiatives to better serve our Spanish-speaking community, resulting in significant growth and engagement.

Key Achievements:
Client Acquisition: Since implementing a bilingual support system and displaying a sign indicating "Se Habla Español," I have successfully captured the interest of 30% of the Hispanic population in Everson, significantly expanding our client base.
Operational Efficiency: Streamlined internal processes, reducing the average time for policy management tasks by 25%, enhancing overall productivity and client satisfaction.
Client Retention: Maintained a high client retention rate by providing exceptional customer service and addressing clients' insurance needs promptly, contributing to a 15% increase in policy renewals.
Community Engagement: Actively engaged with the local community through outreach programs and events, building trust and awareness of Farmers Insurance services, particularly among the Hispanic community.
My role involves assisting clients through the entire insurance process, from initial inquiries and quoting to policy management and claims assistance. My bilingual skills have been instrumental in bridging communication gaps, ensuring that Spanish-speaking clients receive the same high level of service and understanding of their insurance products.

These achievements reflect my commitment to providing outstanding service and my ability to adapt and innovate to meet the needs of a diverse client base.

Insurance Specialist

Conversica

Worked as a Conversational AI Specialist at Conversica, contributing to the development and optimization of AI-powered conversations across various industries.
Started as a Conversation Trainer, training AI models by categorizing real-time responses from clients and creating conversations in English and Spanish.
Consistently prioritizing grammar, we ensured that LATAM clients' conversations in our software had their unique twist, making fine-tuning grammar an ongoing focus.
Categorized responses into different buckets to ensure accurate and relevant data to improve performance of AI models, collaborating with team members.
Conducted extensive research to ensure conversations were appropriate for different clients, considering industry-specific terminology and customer preferences.
Handled customization requests using ZenDesk, creating personalized conversations with more variables and customization options for clients.
Developed sophisticated dialogues for AI-powered assistants, incorporating user feedback and targeting specific metrics to measure efficacy.
Provided tailored conversational experiences to meet specific client requirements, optimizing engagement and driving results.
Enabled heightened confidence and growth within models by categorizing user responses using targeted metrics and parameters.
Acquired valuable skills and knowledge related to conversational AI technology, data analysis, and project management. Skilled in Jira, Zendesk and Salesforce.

Conversation Designer

DeWaard and Bode

Effectively facilitated the delivery of diverse household appliances such as dishwashers, refrigerators, washers, dryers, and other miscellaneous items to customers' residences. Executed the transfer of products into customers' homes with meticulous care to guarantee their pristine condition upon arrival. Demonstrated unwavering precision and patience in managing this intricate process. Adhered to a structured daily route plan to optimize efficiency and timeliness. Solicited valuable customer feedback to continuously enhance service quality and skillfully addressed any concerns or issues to ensure complete satisfaction.

Delivery Specialist

Inspire Development Centers

Devised a structured and balanced daily routine tailored to the needs of infants from migrant families, ensuring their well-being and development. Cultivated a nurturing and inclusive atmosphere to ensure a warm reception for the children under my care. Collaborated seamlessly with seasoned daycare professionals, contributing to the efficient execution of daily operations. Demonstrated meticulous attention in the safe transportation and comfortable seating of infants on and off a bus, prioritizing their safety through the proper use of seat belts.

Administrative Assistant

Washington State University

Delivered comprehensive explanations to students regarding conduct-related holds, fostering clarity and resolution. Developed meticulously crafted student profile portfolios, delineating various violations and pertinent information. Facilitated the retrieval of records upon request, showcasing a methodical approach to data management. Implemented meticulous organizational strategies, including the systematic alphabetization of essential documents. Demonstrated adept understanding of FERPA regulations and compliance in handling sensitive student personal information.

Front Desk

Whatcom Community College

Provided comprehensive assistance to students seeking information on a diverse range of campus activities. Proficiently operated the student ID card machine, ensuring streamlined access and enhanced student convenience. Fostered productive collaboration with advisors to address inquiries related to student athletics, campus programs, events, and club-related matters. Demonstrated proactive commitment in maintaining and consistently updating club webpages for optimal communication. Skillfully conceptualized and crafted promotional posters to facilitate the seamless functioning of our department's operations while upholding a polished and engaging visual identity.

Front Desk Agent

Lynden Pioneer Museum

Developed and designed promotional materials, including posters, to effectively market the museum to local residents and students, thereby enhancing its visibility and engagement. Contributed to the establishment and maintenance of an efficient administrative document filing system, encompassing both physical and electronic formats. Strategically participated in the planning and coordination of the annual "Lynde’s 500" event, a cherished Labor Day tradition featuring inclusive activities such as complimentary refreshments, box cart racing, and fostering community cohesion. Played a pivotal role in the restoration and preservation of cemetery markers—a collaborative endeavor spearheaded by the City of Lynden to identify and reclaim disused burial plots. Undertook the refurbishment of a museum fireworks booth through meticulous painting and remodeling efforts, concurrently engaging in fundraising activities to support the museum's initiatives.

Assistant To The Director

As a conversation designer at Conversica, I created premium content and dialogues for clients across a spectrum of mediums, using my certified communication skills and active listening abilities. I was in this role for over five years, and I have successfully delivered conversational solutions that captivate, educate, and persuade the audience, while fulfilling quantifiable business objectives.

My areas of expertise encompass the realm of digital media, an intricate comprehension of consumer behavior, a mastery of cultivating brand visibility, and a strategic prowess in the realm of social media marketing. I am passionate about shaping and amplifying narratives that resonate and endure, and I am always eager to learn new techniques and tools to enhance my craft. I am looking for a fresh and impactful role, where I can leverage my proficiency and creativity to support a mission-driven organization.

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