Senior Commercial Contract Manager - Casino Gaming

•	Overseeing the contract change process - delivering Digital Gaming changes from inception to execution
•	Draft and review Contract Changes with internal and external stakeholders
•	Managing the delivery, set up, and maintenance of Digital Contracts with Salesforce Contract Management tool 
•	Contract review and analysis, updating policies and procedures, defining ongoing management
•	Process improvement – reviewing and addressing opportunities to reduce change process lead time
Digital Operational Readiness Project – Preparing for Day 1 readiness of OLG’s Digital Contract Management
•	Created Obligation Management Logs for Tier 1 and Tier 2 Digital Contracts
•       Streamlined Obligation Logs throughout project to consolidate consultation and reduce reviews
•	Undertook consultation sessions to define Digital Contract Management processes – worked with groups of diverse stakeholders to review and test processes as part of Operational Readiness
•	Tracked Deliverables as part of the Digital Implementation project

Senior Business Specialist - Operations, CX Integration and Delivery

• Worked closely with COO as a thought partner providing insights and expertise to enhance efficiency and decision making of COO Office
• Coordinated projects with various business stakeholders to produce reports and recommendations to solve critical business issues
• Managed strategic agenda, priorities, and project development of COO with Senior Management Team
• Reduced waste by streamlining briefings, updates, and approvals – acting as a delegate when necessary

Special Advisor - Office of the Chief Operating Officer

Ontario PC Party

•	Created and presented policy analysis, briefings, and communication packages to members of PCPO to improve issues management and stakeholder outreach
•	Built PCPO relationships with external stakeholders to align and promote policy 
•	Configured data and supportive reports to build critical analysis of government policy
•	Collaborated with elected members of the PCPO to facilitate their portfolios

Policy Advisor

City of Toronto

• Managed the day-to-day operations of the office including: leading the Councillor’s staff, ownership of issue tracking and completion, initiated and undertaking all briefings
• Implemented the planning and roll out of the Councillor's political goals and responsibilities   
• Authored speeches, statements, talking points, and answers for communications with media, city functions and public events
• Engaged the local community and created a strategy with City employees to improve local infrastructure investment and neighbourhood policies

Senior Advisor - City Councillor, Ward 3

• Delivered policy objectives on behalf of the Mayor's Office at committee meetings and City Council
• Negotiated and improved relationships with City Councillors and staff on behalf of the Mayor
• Created and delivered briefings on priority agenda items to the Mayor
• Increased communications with stakeholders and communities to create evidence-based policy

Areas of focus: City Council, Executive Committee, Planning and Growth Committee, Parks and Environment Committee, Toronto and East York Community Council, Toronto Transit Commission, Board of Health, Board of Management of the Toronto Zoo, and Toronto Atmospheric Fund

Policy Advisor and Council Relations - Office of the Mayor

• Specialized in issue resolution – undertook complex city issues and addressed with City bureaucracy  
• Led the Mayor's constituent management team to deliver customer service and provide quality feedback
• Improved response times and data collection through the implementation of a customer facing portal – significant waste reduction through improved communication and decreased waiting time
• Prepared the Mayor for issue resolution meetings involving stakeholders and municipal employees

Special Assistant - Office of the Mayor

Rob Ford for Mayor Campaign

• Managed and trained 500+ campaign volunteers to assist in the office and in the public
• Coordinated database, strategy, and weekly events for volunteers to build campaign support
• Developed weekly communications plan that drove greater clarity on programs and policy

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