City of Hampton- Economic Development

Provides support for the growth of minority procurement and the minority business enterprise (MBE's) encompassing minority-owned, women-owned, and small businesses within the City. Works with existing and new businesses to share information on Workforce Development programs and resources to positively contribute to the companies' success and ensure its competitiveness in the marketplace

Small Business Development Specialist

PFL.com

• Established protocols, training, and development of the customer success team.
• Sourced and vetted vendors for the CS tech stack, including the CS platform and engagement tools.
• Listened to customers’ needs and ensured they maximized the value of our products and services.
• Performed ongoing analysis of customer engagement and took the necessary measures to increase product usage 
and adoption.

Enterprise Customer Success Manager

DemandScience

•	Perform ongoing analysis of customer engagement and take the necessary measures to increase product usage and adoption.
•	Hunted New business/logos through a combinations of email , Linkedin and phone outreach
•	Created highly effective custom proposals that focsed on the value of the brand and the customer’s unique needs and objectives
•	Performed consultative sales techniques to connect clients with software solutions via virtual meetings, calls, and emails. I scheduled several demos per week while strategically managing cross-functional team members through the deal’s complete cycle
•	Negotiated contracts with legal team to deliver on clients goals
•	Responsible for renewals of all commercial accounts within my book of business . (175 accounts) 
•	Responsible for churn reduction.
•	Utilize Salesforce CRM.
•	Utilize the LinkedIn  Sales Navigator Platform.

Account Director- New Logo

Samsung Electronics America

•	Developed and delivered training and brand programs to ensure sales representatives are highly knowledgeable on all offers and support in the implementation, marketing, and incentives of all products available
•	Ensure brand standards are maintained by regularly inspecting all displays and marketing materials.
•	Observe customer interactions and provided feedback as needed.
•	Developed and managed regional sales program and market operations.
•	Educated customers on product features and use to provide optimal service.
•	Penetrated new markets by investigating competitor products, services and trends.
•	Built relationships with key partners to drive sellout to increase market share within my perspective account.
•	Maintained open communication, followed-up on customer needs and offered new products to account holders to maintain client base and encourage repeat buyers.
•	Traveled to customer sites with sales representatives to meet and help close deals through effective persuasion.
•	Mentored and trained staff to define and exceed field sales objectives.
•	Analyzed regional market trends to discover new opportunities for growth.
•	Leveraged trends in customer industries to shape value-added solutions and approaches for new market opportunities.

Area Sales Manager

AT&T

Built brand awareness with both authorized retail representatives and customers within my assigned territory.
Project Managed the opening of new store locations. Assisted with completion from white box to finished location. 
 Develop and deliver training and brand programs to ensure sales representatives are highly knowledgeable on all offers and support in the implementation, marketing, and incentives of all products available. Supported new store openings and relocation .   Ensure brand standards are maintained by regularly inspecting all displays and marketing materials. Serve as a liaison between the customer, retail store and company to identify and  resolve escalated customer issues and ensures timely appropriate resolution. Assist with planning and participated in events to build and strengthen relationships with authorized retail employees  Observe customer interactions and provided feedback as needed.

Indirect Account Manager

Assisted with training of incoming sales team members. Promptly resolved all customer requests, questions and complaints. Qualified customers and sell products and services to achieve attainment of all net sales and revenue goals  Demonstrated and communicated service and device feature functionality, billing procedures and equipment usage to each customer  Performed outbound calls to proactively follow-up with customer after the sale to guarantee product and customer satisfaction.

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