DEX Imaging

As an Account Executive at DEX Imaging, a leader in office device solutions, I specialize in providing innovative and customized printing and document management solutions to businesses across various sectors. My role involves a dynamic mix of sales expertise, customer relationship management, and in-depth knowledge of cutting-edge printing technology.

Client Acquisition and Relationship Management: Actively identify and pursue new business opportunities, while nurturing long-standing relationships with existing clients. This involves understanding diverse business needs and proposing tailored solutions that enhance their operational efficiency.

Product Expertise and Consultation: Serve as an expert on DEX Imaging's range of products and I provide detailed consultations to clients, helping them understand how our products can solve specific business challenges and improve workflow.

In this role, I am committed to not only meeting but exceeding sales targets and driving the growth of DEX Imaging. I pride myself on my ability to build strong, lasting relationships with clients, understanding their needs, and delivering solutions that drive their success.

Account Executive

Platform.sh

-Project managed onboardings to insure the customer was able to migrate onto the platform and use our service
-Led kickoff and post go-live presentations, so the customer was aware of the processes to be successful 
-Conducted cadence calls and business reviews to maintain the customer relationship and uncover new business
-Acted as an escalation point of contact to resolve issues ASAP and reduce customer frustration
-Reduced churn by introducing management and technical teams when trust was being jeopardized
-Assisted Account Managers with upsell opportunities and closing renewals

Customer Success Manager

Knight Office Solutions

-Phone calls and door to door sales in assigned territory
-Conducted Business Reviews to maintain the relationship and uncover new business
-Cold-called 20-30 leads, daily, in a B2B environment to set appointments
-Assessed current business devices and solutions to discover opportunities
-Presented and proposed equipment and services that aligned with customer goals
-Delivered lease agreements, sales order, statement of work, and install forms
-Coordinated delivery of devices and installation
-Forecasted opportunities where lease agreements would end within 5 years

Sales Executive

Airstream of Austin

-Closed recreational vehicle deals by presenting them the correct RV that fit their traveling or living requirements
-Consistently met monthly sales quota through daily prospecting and regular follow up
-Held high gross margins by emphasizing product features, value, and superior business services
-Sold to Spanish speaking customers and helped expand the customer base and market

Sales Consultant

Shopgate Inc.

-Created documentation with talk tracks and email templates for service upsells and renewals 
-Managed and updated the competitive matrix and documented our advantages over the competition. 
-Developed and analyzed customer intelligence to determine true customer ROI 
-Performed quarterly business reviews 
-Saved over $18,000 in monthly recurring revenue 
-Met weekly with the Leadership team to forecast monthly churn

Volusion

-Grew the business portfolio by strategizing with the client and recommending additional services 
-Advised clients on the benefits of securing long-term relationships as part of retention goals 
-Implemented periodic audits on customer use of service and advised on peer, best practices 
-Secured and closed Design and Marketing leads when consulting clients on improvements 
-Conducted strategy meetings with Marketing in order to locate opportunities to sell additional services 
-Maintained strong relationships with the Enterprise client base by following up on escalations 
-Trouble-shot issues in the attempt to resolve them prior to escalating to other departments 
-Closed resolutions for all escalations by empathizing with customer issues and listening to their needs 
-Worked with multiple departments to change negative clients from detractors to promoters 
-Troubleshot issues and presented customer feedback to the Product and Finance teams 
-Maintained the account base of 100 customers in a small to large business environment 
-Marketed services and generated leads at the executive level to create sales of new services 
-Acted as a team mentor by sharing in the resolution of escalated issues

Customer Experience Manager

Rackspace Hosting

-Increased the account base by over 250 Red Hat Linux customers in a small to large business environment
-Managed, trained, and mentored Account Managers
-Fostered a teamwork environment conducive to positive dialogue across the organization
-Reduced churn from an average rate of 4.31% per month to an average of 1.05%
-Ensured all contractual agreements for assigned accounts were met to retain and increase revenue

Senior Account Manager

My professional trajectory spans various key roles. As a Customer Success Manager at Platform.sh, I showcased adept project management skills during customer onboardings, spearheaded critical presentations, and significantly reduced churn by effectively collaborating between management and technical teams. My tenure at Knight Office Solutions, as a Sales Executive, had me involved in strategic B2B cold calling, and I effectively leveraged business reviews to nurture existing relationships and discover fresh opportunities. At Airstream of Austin, I honed my sales techniques to meet monthly quotas and increase my book of business. My roles at Shopgate, Volusion, and Rackspace Managed Hosting further underscored my talent for customer relationship management, from saving significant monthly revenues to introducing changes that transformed unsatisfied clients into promoters.

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