Amazon

Site Launch of WBW2, one of the first of its kind, a National Crossdock (NiXD).

Operations Manager

Area Manager II

Guthrie

A lean champion, formally trained at Belmont University, tasked with implementing standard work and problem solving using PDCA and A3 methodology.  Trained hundreds of leaders of the different types of waste in classroom setting.  Lastly, completed several organization-impacting 5S and Rapid Improvement Events (RIE).

Process Improvement Facilitator

Navient

I am responsible for the performance (Production and Quality) and continued improvement (Monthly goals and Benchmarking) of 20-25 FTEs through their responses to received customers' emails/written letters.  This includes developing text for commonly asked questions via customers to improve productivity and ensure consistency between employees.  Also responsible for hiring, terminating, scheduling, and approving of PTO requests.

Customer Communications Supervisor

I gathered, researched and reported trends in received customer complaints.  On a monthly basis, I would present these discovered trends through Powerpoint presentations displaying both monthly and historical trends to the business areas through who had received them.  Furthermore, to conclude my monthly presentations, I would offer my recommendations to the business areas for an action plan to prevent them from occurring moving forward.

Business Improvement Specialist II

Tobyhanna Army Depot

While interning, I got an opportunity to observe first hand how a production environment is supposed to work.  I was exposed to Lean Six Sigma and its various methods from increasing production and efficiency while decreasing cost.

Process Improvement Specialist Intern

I am an Operations Manager and Productivity/Continuous Improvement Site Leader at Amazon, the most innovative company in the world.

Taplio

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